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<HTML><HEAD><TITLE>Looking for options to route a call to a group of users outside CRS</TITLE>
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<DIV dir=ltr align=left><SPAN class=375415217-24072008><FONT face=Arial
color=#0000ff size=2>What version of UCM?</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=375415217-24072008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=375415217-24072008><FONT face=Arial
color=#0000ff size=2>I'm assuming your talking about Attendant Console Pilot
Points below since you refer to two routing options. In UCM 4.2 (I believe
is the first version), the Line Groups support sequential, top down, circular
and broadcast routing. Here's info from the UCM 6.x SRND about capacities
(pg 10-104).</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=375415217-24072008><FONT face=Arial
color=#0000ff size=2></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2>
<P align=left>Cisco recommends using the following guidelines when deploying
call coverage using top-down, circular, and longest-idle algorithms:
</P></FONT><FONT size=1><FONT size=1>
<P align=left><FONT face=Arial color=#0000ff>•</FONT></FONT></FONT><FONT
size=2><FONT face=Arial color=#0000ff>The Unified CM cluster supports a maximum
of 15,000 hunt list devices. </FONT></P></FONT><FONT size=1><FONT size=1>
<P align=left><FONT face=Arial color=#0000ff>•</FONT></FONT></FONT><FONT
size=2><FONT face=Arial color=#0000ff>The hunt list devices may be a combination
of 1500 hunt lists with 10 IP phones in each hunt list, or a combination of 750
hunt lists with 20 IP phones in each hunt list. However, an increase in a number
of hunt lists can require increasing the dial plan initialization timer
specified in the Unified CM service parameters. Cisco recommends setting the
dial plan initialization timer to 600 seconds if 1500 hunt lists are
configured.</FONT></P></FONT><FONT size=1><FONT size=1>
<P align=left><FONT face=Arial color=#0000ff>Note</FONT></FONT></FONT><FONT
size=2><FONT face=Arial color=#0000ff>When using the broadcast algorithm for
call coverage, the number of hunt list devices is limited by the number of busy
hour call attempts (BHCA). Note that a BHCA of 10 on a hunt pilot pointing to a
hunt list or hunt group containing 10 phones and using the broadcast algorithm
is equivalent to 10 phones with a BHCA of 10. </FONT></P></FONT><FONT
size=1><FONT size=1>
<P><FONT face=Arial color=#0000ff>•</FONT></FONT></FONT><FONT size=2><FONT
face=Arial color=#0000ff>Cisco recommends having a maximum of 35 directory
numbers in a single line group configured to send the calls simultaneously to
all DNs. Additionally, the number of broadcast line groups depends on the BHCC.
If there are multiple broadcast line groups in a Unified CM system, the number
of maximum directory numbers in a line group must be less than 35. The number of
busy hour call attempts (BHCA) for all the broadcast line groups should not
exceed 35 calls set up per second.</FONT></P></FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Micah
Bennett<BR><B>Sent:</B> Thursday, July 24, 2008 11:19 AM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] Looking for options
to route a call to a group ofusers outside CRS<BR></FONT><BR></DIV>
<DIV></DIV><!-- Converted from text/rtf format -->
<P dir=ltr><SPAN lang=en-us></SPAN><SPAN lang=en-us><FONT face=Arial size=2>I am
exploring the options for call routing to a group of users using only what is in
CCM. I do not want to use an agent license for these calls
so</FONT></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us> <FONT face=Arial
size=2>I</FONT></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us><FONT face=Arial
size=2> do not want them route through our CRS IPCC system.</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial size=2>Here are the things I know
about and have tested.</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial
size=2>1. </FONT></SPAN><SPAN
lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us> <FONT face=Arial
size=2>Put a common shared line on all the phones I want to ring. Call
routes to the shared DN and all phones ring. Any user can pick it up and
put it back on hold an another user with the shared line can pick it up as
well.</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us><FONT face=Arial
size=2>2. </FONT></SPAN><SPAN
lang=en-us></SPAN><SPAN lang=en-us> <FONT face=Arial size=2>Build a Pilot Point
and add users to the Hunt Group of this pilot point. I build a group
with 3 users and this works, but of course the Hunt groups only have two routing
options: Most Idle</FONT></SPAN><SPAN lang=en-us></SPAN><SPAN
lang=en-us><FONT face=Arial size=2> or First Available. No option to route
all at the same time. Also, does anyone know if there is a limit on the
number of DNs that can be associated to Pilot Point Hunt
Group?</FONT></SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN><SPAN lang=en-us><FONT face=Arial size=2>Any
suggestions would be appreciated. Thanks</FONT></SPAN><SPAN
lang=en-us></SPAN><SPAN lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us><B></B></SPAN><SPAN
lang=en-us><B></B></SPAN><B><SPAN lang=en-us></SPAN></B><A name=""><B><SPAN
lang=en-us><FONT face=Arial color=#000080 size=2>Micah
Bennett</FONT></SPAN></B></A><SPAN lang=en-us></SPAN><SPAN
lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN><SPAN
lang=en-us><FONT face=Arial color=#000080 size=2>Telecommunications
Admin</FONT></SPAN><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us><B></B></SPAN><SPAN
lang=en-us><B></B></SPAN><B><SPAN lang=en-us><FONT face=Arial color=#800000
size=2>Automated License Systems</FONT></SPAN></B><SPAN
lang=en-us><B></B></SPAN><SPAN lang=en-us><B></B></SPAN><B><SPAN
lang=en-us></SPAN></B></P>
<P dir=ltr><SPAN lang=en-us></SPAN><SPAN lang=en-us></SPAN></P>
<P dir=ltr><SPAN lang=en-us></SPAN></P><pre>
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