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<title>Looking for options to route a call to a group of users outside CRS</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>We have CCM 4.2(3)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><b><font size=2 color=navy face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:navy;font-weight:bold'>Micah
Bennett</span></font></b><font color=navy><span style='color:navy'> <br>
<br>
</span></font><o:p></o:p></p>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Bill Talley
[mailto:billt@aos5.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, July 24, 2008
12:56 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Micah Bennett;
cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: [cisco-voip] Looking
for options to route a call to a group ofusers outside CRS</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>What version of UCM?</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=blue face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:blue'>I'm assuming your talking about Attendant
Console Pilot Points below since you refer to two routing options. In UCM
4.2 (I believe is the first version), the Line Groups support sequential, top
down, circular and broadcast routing. Here's info from the UCM 6.x SRND
about capacities (pg 10-104).</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p><font size=2 color=blue face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:blue'>Cisco recommends using the following guidelines when
deploying call coverage using top-down, circular, and longest-idle algorithms: <o:p></o:p></span></font></p>
<p><font size=1 color=blue face=Arial><span style='font-size:7.5pt;font-family:
Arial;color:blue'>•</span></font><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>The Unified CM cluster
supports a maximum of 15,000 hunt list devices. </span></font><font size=2><span
style='font-size:10.0pt'><o:p></o:p></span></font></p>
<p><font size=1 color=blue face=Arial><span style='font-size:7.5pt;font-family:
Arial;color:blue'>•</span></font><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>The hunt list devices may
be a combination of 1500 hunt lists with 10 IP phones in each hunt list, or a
combination of 750 hunt lists with 20 IP phones in each hunt list. However, an
increase in a number of hunt lists can require increasing the dial plan initialization
timer specified in the Unified CM service parameters. Cisco recommends setting
the dial plan initialization timer to 600 seconds if 1500 hunt lists are
configured.</span></font><font size=2><span style='font-size:10.0pt'><o:p></o:p></span></font></p>
<p><font size=1 color=blue face=Arial><span style='font-size:7.5pt;font-family:
Arial;color:blue'>Note</span></font><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>When using the broadcast
algorithm for call coverage, the number of hunt list devices is limited by the
number of busy hour call attempts (BHCA). Note that a BHCA of 10 on a hunt
pilot pointing to a hunt list or hunt group containing 10 phones and using the
broadcast algorithm is equivalent to 10 phones with a BHCA of 10. </span></font><font
size=2><span style='font-size:10.0pt'><o:p></o:p></span></font></p>
<p><font size=1 color=blue face=Arial><span style='font-size:7.5pt;font-family:
Arial;color:blue'>•</span></font><font size=2 color=blue face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:blue'>Cisco recommends having a
maximum of 35 directory numbers in a single line group configured to send the
calls simultaneously to all DNs. Additionally, the number of broadcast line
groups depends on the BHCC. If there are multiple broadcast line groups in a Unified
CM system, the number of maximum directory numbers in a line group must be less
than 35. The number of busy hour call attempts (BHCA) for all the broadcast
line groups should not exceed 35 calls set up per second.</span></font><font
size=2><span style='font-size:10.0pt'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabIndex=-1>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Micah Bennett<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, July 24, 2008
11:19 AM<br>
<b><span style='font-weight:bold'>To:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Looking for
options to route a call to a group ofusers outside CRS</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><!-- Converted from text/rtf format -->I
am exploring the options for call routing to a group of users using only what
is in CCM. I do not want to use an agent license for these calls so</span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>I do
not want them route through our CRS IPCC system.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Here
are the things I know about and have tested.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>1. </span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Put a
common shared line on all the phones I want to ring. Call routes to the
shared DN and all phones ring. Any user can pick it up and put it back on
hold an another user with the shared line can pick it up as well.</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>2. </span></font>
<font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Build
a Pilot Point and add users to the Hunt Group of this pilot point.
I build a group with 3 users and this works, but of course the Hunt groups only
have two routing options: Most Idle or First Available. No option
to route all at the same time. Also, does anyone know if there is a limit
on the number of DNs that can be associated to Pilot Point Hunt Group?</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>Any
suggestions would be appreciated. Thanks</span></font><o:p></o:p></p>
<p><a name=""><b><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy;font-weight:bold'>Micah Bennett</span></font></b></a><o:p></o:p></p>
<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:navy'>Telecommunications Admin</span></font><o:p></o:p></p>
<p><b><font size=2 color=maroon face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:maroon;font-weight:bold'>Automated License Systems</span></font></b><o:p></o:p></p>
<pre><font size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
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