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<title>Looking for options to route a call to a group of users outside CRS</title>
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<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>If you do not want to use CRS, then Hunt groups and Pilots is
your best option. Just remember this is a limited feature in terms of what you
can accomplish out of call routing.<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Jorge Rodríguez Aguila<o:p></o:p></span></p>
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color:#1F497D'>Senior Voice/Data Network Consultant<o:p></o:p></span></p>
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color:#1F497D'>Netxar Technologies<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>jorge.rodriguez@netxar.com<o:p></o:p></span></p>
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color:#1F497D'>PCS 787-688-8530<o:p></o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Micah Bennett<br>
<b>Sent:</b> Thursday, July 24, 2008 12:19 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Looking for options to route a call to a group of
users outside CRS<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I
am exploring the options for call routing to a group of users using only what
is in CCM. I do not want to use an agent license for these calls so</span><span
lang=EN-US> </span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I
do not want them route through our CRS IPCC system.</span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Here
are the things I know about and have tested.</span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>1. </span><span
lang=EN-US> </span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Put
a common shared line on all the phones I want to ring. Call routes to the
shared DN and all phones ring. Any user can pick it up and put it back on
hold an another user with the shared line can pick it up as well.</span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>2. </span><span
lang=EN-US> </span><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Build
a Pilot Point and add users to the Hunt Group of this pilot point.
I build a group with 3 users and this works, but of course the Hunt groups only
have two routing options: Most Idle or First Available. No option
to route all at the same time. Also, does anyone know if there is a limit
on the number of DNs that can be associated to Pilot Point Hunt Group?</span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Any
suggestions would be appreciated. Thanks</span><o:p></o:p></p>
<p><a name=""><b><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Micah Bennett</span></b></a><o:p></o:p></p>
<p><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>Telecommunications Admin</span><o:p></o:p></p>
<p><b><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:maroon'>Automated License Systems</span></b><o:p></o:p></p>
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