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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I am using a CRS 4.0(4) Script for
incoming calls as well as our Call Center Queue. Currently for weeks where
there is a holiday I am making that day of the week set to go to the CLOSED
day. What I am looking for is a way to preset our Holidays in the script that
will send all calls on those days to the CLOSED part of the script, and still
allow all calls on normal days to go to the OPEN part of the script. Cisco
gave me a sample script using a holiday.xml file, but try as I might I cannot
get it to work.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks in advance,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Mike<o:p></o:p></span></font></p>
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