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<p class=MsoNormal>First and foremost I will admit that I do not know very much
about Cisco/Unity, but I have been tasked with trying to fix this problem and
I’m not getting anywhere with it. What I do know is we are running Cisco
Callmanager 3.3 and Cisco Unity 3.1(5) in an Exchange 2007 environment. What I
can also say is that our Callmanager system was not installed properly/is very
old and we’re in the process of fixing that, but I’d like to
address this issue in the meantime if possible.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Over the past several months, several of our users will have
their MWI indicators on their phones (All Cisco 7960s) remain on even if they
do not currently have any messages. I can turn it off through the ccmuser page or
by dialing the MWI off extension, but then it will continue to stay off when
new messages come in as it should. On the Unity subscribers page under
Messages, the Indicator Lamps option is set to Off even though the light
remains on.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The only way we have been able to resolve this in the past
is to do a reboot of the Unity server, but that fix is no longer working. I am
also receiving an error on the Unity server in the application log stating the
following:<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Event Type:
Warning<o:p></o:p></p>
<p class=MsoNormal>Event Source: AvWM_MC<o:p></o:p></p>
<p class=MsoNormal>Event
Category:
Error <o:p></o:p></p>
<p class=MsoNormal>Event
ID:
29006<o:p></o:p></p>
<p class=MsoNormal>Date:
7/30/2008<o:p></o:p></p>
<p class=MsoNormal>Time:
1:35:38 PM<o:p></o:p></p>
<p class=MsoNormal>User:
N/A<o:p></o:p></p>
<p class=MsoNormal>Computer:
-unityserver-<o:p></o:p></p>
<p class=MsoNormal>Description:<o:p></o:p></p>
<p class=MsoNormal>Error accessing service control manager on
–emailserver-: OpenSCManager: 80040005H<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>This error repeats every couple seconds. I’m not sure
if it’s related or not but I figured I’d post it anyway.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any help with this would be much appreciated.<o:p></o:p></p>
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