<div dir="ltr">What problems are you having with the script from cisco? We have the same scenario in a few call centers and used probably the same cisco script to base them from. <br><br>One silly problem we had was the text editor our call center supervisor was using to create the XML files was using fancy quotation marks and it was causing all sorts of problems.. When I looked at the XML file to try to help debug, it wasn't readily apparent what the problem was since the characters weren't THAT much different at first glance.<br>
<br><div class="gmail_quote">On Wed, Jul 30, 2008 at 4:09 PM, Michael Muscat <span dir="ltr"><<a href="mailto:michaelm@umcu.org">michaelm@umcu.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;">I am using a CRS 4.0(4) Script for
incoming calls as well as our Call Center Queue. Currently for weeks where
there is a holiday I am making that day of the week set to go to the CLOSED
day. What I am looking for is a way to preset our Holidays in the script that
will send all calls on those days to the CLOSED part of the script, and still
allow all calls on normal days to go to the OPEN part of the script. Cisco
gave me a sample script using a holiday.xml file, but try as I might I cannot
get it to work.</span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;">Thanks in advance,</span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; font-family: Arial; color: navy;">Mike</span></font></p>
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</blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Senior Voice Engineer<br>West Virginia University<br>Telecommunications and Network Operations<br>
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