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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>Hi,
did you guys resolve this as I am not seeing the phoneview prompt on my phone
when call gets delivered to VM. I am using 7962G which is the newer release of
7961G so it should work, even thought not listed...?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>I
have followed all the recommendations set below and it still does not work...<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>One
other thing – do you know if it works for Extension Mobility users?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif"'>All
the best<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif"'>Mike</span><span
style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#292929'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Wilusz, Mike<br>
<b>Sent:</b> Monday, 19 May 2008 2:21 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Unity Connection with the Phone View feature<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Dave,<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I
have a very similar install running (same versions). I have it working on
7961Gs as well. Make sure that you have the “PhoneView” application user
set up on the Communications Manager and that the credentials match between
CUCM and Unity Connection. If these match, you also have to make sure
that the “PhoneView” user on CUCM has all the required handsets set as <i>Controlled
Devices</i>. Besides that, the only other setup is on Unity Connection,
where under each user you have to enable Phone View (or set it up under the
CoS). On a per-user basis, you set this up under the user -> Edit
-> Phone Menu. You should see an option to <i>Enable Phone View</i>.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>When
I had the same issue as you it was because I had not set the phones as
controlled devices under my “PhoneView” application user on CUCM. But,
any of the above may cause this. <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hope
this helps!<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Mike
Wilusz, CCNA<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Networking
Systems Programmer<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Price
Chopper Supermarkets / The Golub Corporation<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p> </o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>dschulz<br>
<b>Sent:</b> Sunday, May 18, 2008 9:07 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Unity Connection with the Phone View feature<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hi
Group - </span><span lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Has
anyone had success to get Phone View to work with Unity Connection? I am
using UC version 2.0(1) with CallManager 6.1. Everything appears to work
up to the point where it states, "Searching......there was a problem
displaying messages on your phone, please contact your system
administrator". I am using a 7961G, which the documentation states
that this is a supported phone. Is there a special load needed? Any
help is appreciated.</span><span lang=EN-US><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Dave
</span><span lang=EN-US><o:p></o:p></span></p>
<div>
<p class=MsoNormal><span lang=EN-US> <o:p></o:p></span></p>
</div>
</div>
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