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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Mike,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Message monitor is what you’re referring to, it’s a buggy feature
IMO anyhow. In the past, it has cause 2 to 3 seconds of silence before Unity
responds. But, as Pat mentioned, it is not supported under CUC.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a
href="http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps2237/product_data_sheet0900aecd806bfc37_ps6509_Products_Data_Sheet.html">http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps2237/product_data_sheet0900aecd806bfc37_ps6509_Products_Data_Sheet.html</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-ryan<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Mike Hawley (AU)<br>
<b>Sent:</b> Wednesday, July 30, 2008 5:46 PM<br>
<b>To:</b> Pat Hayes<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Unity Connection with the Phone View feature<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>I
was reading the Admin guides for CUC and it clearly states “Phone View” as an
installable feature. What I want is the phone to display a message when
diverting to VM to tell me I can monitor the voice message (real time) of a
caller, and recover it if necessary.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>Is
this not possible in CUC?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='font-size:10.5pt;font-family:"Tahoma","sans-serif"'>All
the best<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='font-size:10.5pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='font-size:10.5pt;font-family:"Tahoma","sans-serif"'>Mike
Hawley<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> pat@wcyv.com
[mailto:pat@wcyv.com] <b>On Behalf Of </b>Pat Hayes<br>
<b>Sent:</b> Wednesday, 30 July 2008 11:49 PM<br>
<b>To:</b> Mike Hawley (AU)<br>
<b>Cc:</b> Wilusz, Mike; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Unity Connection with the Phone View feature<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-AU>PhoneView
refers to a few different features, including message locater and message
monitor which one are you trying to get to work? It sounds like message
monitor, which according to this feature comparison, is in Unity only at the
moment, not UC:</span><span lang=EN-AU style='font-size:11.0pt'><br>
<br>
<a
href="http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps2237/product_data_sheet0900aecd806bfc37_ps6509_Products_Data_Sheet.html"
target="_blank">http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps2237/product_data_sheet0900aecd806bfc37_ps6509_Products_Data_Sheet.html</a><br>
<br>
UC does have message locater, though, but that comes in to play when browsing
your messages while signed in.</span><span lang=EN-AU><o:p></o:p></span></p>
<div>
<p class=MsoNormal><span lang=EN-AU>On Wed, Jul 30, 2008 at 1:09 AM, Mike
Hawley (AU) <<a href="mailto:Mike.Hawley@didata.com.au" target="_blank">Mike.Hawley@didata.com.au</a>>
wrote:<o:p></o:p></span></p>
<div>
<div>
<p><span lang=EN-AU style='font-size:11.0pt'>Hi, did you guys resolve this as I
am not seeing the phoneview prompt on my phone when call gets delivered to
VM. I am using 7962G which is the newer release of 7961G so it should
work, even thought not listed...?</span><span lang=EN-AU><o:p></o:p></span></p>
<p><span lang=EN-AU style='font-size:11.0pt'> </span><span lang=EN-AU><o:p></o:p></span></p>
<p><span lang=EN-AU style='font-size:11.0pt'>I have followed all the
recommendations set below and it still does not work...</span><span lang=EN-AU><o:p></o:p></span></p>
<p><span lang=EN-AU style='font-size:11.0pt'> </span><span lang=EN-AU><o:p></o:p></span></p>
<p><span lang=EN-AU style='font-size:11.0pt'>One other thing – do you know if
it works for Extension Mobility users?</span><span lang=EN-AU><o:p></o:p></span></p>
<p><span lang=EN-AU style='font-size:11.0pt'> </span><span lang=EN-AU><o:p></o:p></span></p>
<div>
<p><span lang=EN-AU style='font-size:10.5pt'>All the best</span><span
lang=EN-AU><o:p></o:p></span></p>
<p><span lang=EN-AU style='font-size:10.5pt'> </span><span lang=EN-AU><o:p></o:p></span></p>
<p><span lang=EN-AU style='font-size:10.5pt'>Mike</span><span lang=EN-AU><o:p></o:p></span></p>
</div>
<p><span lang=EN-AU style='font-size:11.0pt'> </span><span lang=EN-AU><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:
10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Wilusz, Mike<br>
<b>Sent:</b> Monday, 19 May 2008 2:21 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Unity Connection with the Phone View feature</span><span
lang=EN-AU><o:p></o:p></span></p>
</div>
</div>
<p><span lang=EN-AU> <o:p></o:p></span></p>
<p><span style='font-size:11.0pt'>Dave,</span><span lang=EN-AU><o:p></o:p></span></p>
<p><span style='font-size:11.0pt'> </span><span lang=EN-AU><o:p></o:p></span></p>
<p><span style='font-size:11.0pt'>I have a very similar install running (same
versions). I have it working on 7961Gs as well. Make sure that you
have the "PhoneView" application user set up on the Communications
Manager and that the credentials match between CUCM and Unity Connection.
If these match, you also have to make sure that the "PhoneView" user
on CUCM has all the required handsets set as <i>Controlled Devices</i>.
Besides that, the only other setup is on Unity Connection, where under each
user you have to enable Phone View (or set it up under the CoS). On a
per-user basis, you set this up under the user -> Edit -> Phone
Menu. You should see an option to <i>Enable Phone View</i>.</span><span
lang=EN-AU><o:p></o:p></span></p>
<p><span style='font-size:11.0pt'> </span><span lang=EN-AU><o:p></o:p></span></p>
<p><span style='font-size:11.0pt'>When I had the same issue as you it was
because I had not set the phones as controlled devices under my
"PhoneView" application user on CUCM. But, any of the above may
cause this. </span><span lang=EN-AU><o:p></o:p></span></p>
<p><span style='font-size:11.0pt'> </span><span lang=EN-AU><o:p></o:p></span></p>
<p><span style='font-size:11.0pt'>Hope this helps!</span><span lang=EN-AU><o:p></o:p></span></p>
<p><span style='font-size:11.0pt'> </span><span lang=EN-AU><o:p></o:p></span></p>
<div>
<p><span style='font-size:11.0pt'>Mike Wilusz, CCNA</span><span lang=EN-AU><o:p></o:p></span></p>
<p><span style='font-size:11.0pt'>Networking Systems Programmer</span><span
lang=EN-AU><o:p></o:p></span></p>
<p><span style='font-size:11.0pt'>Price Chopper Supermarkets / The Golub
Corporation</span><span lang=EN-AU><o:p></o:p></span></p>
<p><span style='font-size:11.0pt'> </span><span lang=EN-AU><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0in 0in 0in;
border-color:-moz-use-text-color -moz-use-text-color'>
<p><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:
10.0pt'> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>dschulz<br>
<b>Sent:</b> Sunday, May 18, 2008 9:07 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Unity Connection with the Phone View feature</span><span
lang=EN-AU><o:p></o:p></span></p>
</div>
</div>
<p> <span lang=EN-AU><o:p></o:p></span></p>
<div>
<p><span style='font-size:10.0pt'>Hi Group - </span><span lang=EN-AU><o:p></o:p></span></p>
</div>
<div>
<p> <span lang=EN-AU><o:p></o:p></span></p>
</div>
<div>
<p><span style='font-size:10.0pt'>Has anyone had success to get Phone View to
work with Unity Connection? I am using UC version 2.0(1) with CallManager
6.1. Everything appears to work up to the point where it states,
"Searching......there was a problem displaying messages on your phone,
please contact your system administrator". I am using a 7961G, which
the documentation states that this is a supported phone. Is there a
special load needed? Any help is appreciated.</span><span lang=EN-AU><o:p></o:p></span></p>
</div>
<div>
<p> <span lang=EN-AU><o:p></o:p></span></p>
</div>
<p><span style='font-size:10.0pt'>Dave </span><span lang=EN-AU><o:p></o:p></span></p>
<div>
<p> <span lang=EN-AU><o:p></o:p></span></p>
</div>
</div>
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