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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>As Ed mentioned, you aren’t giving much to go on. Are you
calling to the HolidayCheck.aef script via a Call Subflow? To my knowledge,
the entire purpose of that script is to return a Boolean value based on the xml
file that is defined in the script. If it finds a match in that file, it’s a
holiday, otherwise false. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-ryan<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Ed Leatherman<br>
<b>Sent:</b> Wednesday, July 30, 2008 4:53 PM<br>
<b>To:</b> Michael Muscat<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] IPCCX script holiday hours<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>What problems are you having
with the script from cisco? We have the same scenario in a few call centers and
used probably the same cisco script to base them from. <br>
<br>
One silly problem we had was the text editor our call center supervisor was
using to create the XML files was using fancy quotation marks and it was
causing all sorts of problems.. When I looked at the XML file to try to help
debug, it wasn't readily apparent what the problem was since the characters
weren't THAT much different at first glance.<o:p></o:p></p>
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<p class=MsoNormal>On Wed, Jul 30, 2008 at 4:09 PM, Michael Muscat <<a
href="mailto:michaelm@umcu.org">michaelm@umcu.org</a>> wrote:<o:p></o:p></p>
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<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>I
am using a CRS 4.0(4) Script for incoming calls as well as our Call Center
Queue. Currently for weeks where there is a holiday I am making that day
of the week set to go to the CLOSED day. What I am looking for is a way
to preset our Holidays in the script that will send all calls on those days to
the CLOSED part of the script, and still allow all calls on normal days to go
to the OPEN part of the script. Cisco gave me a sample script using a
holiday.xml file, but try as I might I cannot get it to work.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'> </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Thanks
in advance,</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'> </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Mike</span><o:p></o:p></p>
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<br>
-- <br>
Ed Leatherman<br>
Senior Voice Engineer<br>
West Virginia University<br>
Telecommunications and Network Operations<o:p></o:p></p>
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