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<DIV dir=ltr align=left><SPAN class=448453414-04082008><FONT face=Arial
color=#0000ff size=2>You are getting the contact info *after* the call redirect
has completed. Try getting/setting the contact info before the call hits
the redirect step and see if that changes anything.</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Michael
Muscat<BR><B>Sent:</B> Monday, August 04, 2008 8:38 AM<BR><B>To:</B>
cisco-voip@puck.nether.net<BR><B>Subject:</B> [cisco-voip] ipccx CSQ
script<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I am using an IPCCX
script that puts callers into a queue before being answered by agents if they
are busy. Since we are short on agents at this time, I have all calls that
are in the queue for more than 4 minutes being forwarded to a backup
extension. The problem I am having is that the caller ID is showing on the
backup extension as unknown caller. Is there anyway to set this in the
script? I would like it to say MSPC OVERFLOW with no number or something
like that. Here is what I have setup right now. I tried adding
the “Get Call Contact Info” and set the calling number to what I wanted but it
still shows up the caller ID info.<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
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style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><IMG id=_x0000_i1029
height=235 src="cid:448453414@04082008-2F77"
width=611><o:p></o:p></SPAN></FONT></P></DIV></BODY></HTML>