<div>Hi Ed,</div>
<div> </div>
<div>Excluding ARC as well.. as they will probably purchase a full Genesys setup lately...</div>
<div>And they are currently using ACD functionality just through the phone... desktop setup is fairly locked down, so lead time is too long to have to utilise any desktop clients.</div>
<div> </div>
<div>Also.. I dont think AC does queuing in 4.2, and we would be stuck with broadcast queuing... they want to go with least idle.</div>
<div> </div>
<div>Cheers,</div>
<div> </div>
<div>Tim.<br><br> </div>
<div><span class="gmail_quote">On 8/5/08, <b class="gmail_sendername">Ed Leatherman</b> <<a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div dir="ltr">Not sure what your reason for excluding AC is so this might not be relevant. I believe the third party ARC Console also does some call queuing, and cisco's selling a small business console program that looks based on the ARC Console product as well. Haven't used either one, just pointing them out.<br>
<br>
<div class="gmail_quote">On Tue, Aug 5, 2008 at 6:24 AM, Tim Smith <span dir="ltr"><<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:thsglobal@gmail.com" target="_blank">thsglobal@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<div>Hi Philip...</div>
<div> </div>
<div>Sorry that was an option I'd meant to exclude as well...</div>
<div> </div>
<div>I understand the queuing is also only available on broadcast distribution... (which is probably livable)</div>
<div>But I dont think this is available in v4.2</div>
<div> </div>
<div>Cheers,</div>
<div> </div><font color="#888888">
<div>Tim<br><br> </div></font>
<div>
<div></div>
<div>
<div><span class="gmail_quote">On 8/5/08, <b class="gmail_sendername">Philip Walenta</b> <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:pwalenta@wi.rr.com" target="_blank">pwalenta@wi.rr.com</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">Tim,</font></span></div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">You could alternately use the queuing function of Attendant Console.</font></span></div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font face="Arial" color="#0000ff" size="2">Only drawback - you need to load software on the PC's.</font></span></div><br>
<div lang="en-us" dir="ltr" align="left">
<hr>
<font face="Tahoma" size="2"><b>From:</b> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Tim Smith<br>
<b>Sent:</b> Tuesday, August 05, 2008 3:18 AM<br><b>To:</b> cisco voip<br><b>Subject:</b> [cisco-voip] CallManager and Queuing<br></font><br> </div>
<div><span>
<div></div>
<div>Hi Guys,</div>
<div> </div>
<div>I have a small branch office. We are replacing their Nortel system with CallManager 4.2.</div>
<div>Eventually they will probably get a Genesys contact center solution.</div>
<div> </div>
<div>We also have Unity Connection. I can think of a few tricks, but I dont really want to go down that path.</div>
<div> </div>
<div>But in the interim...</div>
<div>There is a bit of a shortfall with the ACD setup they have currently.</div>
<div>The call distribution part is fine, we can do with Hunt group, least idle and the Hlog key.</div>
<div>But, they also have a queuing function, if everyone is busy.</div>
<div> </div>
<div>I dont have the option to install IPCC express co-resident or standalone.</div>
<div> </div>
<div>I know there is the B-ACD script with CME.</div>
<div>I'm wondering if some sort of TCL script could be used.</div>
<div> </div>
<div>Functionality should be fairly basic.</div>
<div>Call would go to the hunt group in CallManager.. on busy / no answer it would go to the TCL script.</div>
<div>Perform some sort of queuing treatment.</div>
<div>Then try and transfer back out.</div>
<div> </div>
<div>The problem I can see is how will the TCL script know the status of the phones / hunt group.</div>
<div> </div>
<div>Any ideas if this would be possible? or any other creative solutions?</div>
<div> </div>
<div>Cheers,</div>
<div> </div>
<div>Tim.</div>
<div> </div>
<div> </div></span></div></div></blockquote></div><br> </div></div><br>_______________________________________________<br>cisco-voip mailing list<br><a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
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<br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br> </div></blockquote></div><br>