<div>Yep that was the one I was thinking.. I think we can transfer off to an external number..</div>
<div>It's just I think the main basis of the ACD part in the script is based on the fact that it controls the phone, and knows the status.</div>
<div> </div>
<div>Wondering if anyone has done it before with CCM.<br> </div>
<div>I will have to do some messing around with it in the lab...</div>
<div> </div>
<div>Cheers,</div>
<div> </div>
<div>Tim.<br> </div>
<div><span class="gmail_quote">On 8/5/08, <b class="gmail_sendername">Matthew Saskin</b> <<a href="mailto:matt@saskin.net">matt@saskin.net</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Use B-ACD on a router set up as an H.323 gateway. You should be able to distribute the calls back across to CM by proper setup of dial peers. I don't believe that the phone the B-ACD script sends a call to has to be a local ephone...does it?<br>
<br>-matt<br><br>Ed Leatherman wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid"><span class="q">Not sure what your reason for excluding AC is so this might not be relevant. I believe the third party ARC Console also does some call queuing, and cisco's selling a small business console program that looks based on the ARC Console product as well. Haven't used either one, just pointing them out.<br>
<br></span><span class="q">On Tue, Aug 5, 2008 at 6:24 AM, Tim Smith <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:thsglobal@gmail.com" target="_blank">thsglobal@gmail.com</a> <mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:thsglobal@gmail.com" target="_blank">thsglobal@gmail.com</a>>> wrote:<br>
<br> Hi Philip...<br> Sorry that was an option I'd meant to exclude as well...<br> I understand the queuing is also only available on broadcast<br> distribution... (which is probably livable)<br> But I dont think this is available in v4.2<br>
Cheers,<br> Tim<br><br> On 8/5/08, *Philip Walenta* <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:pwalenta@wi.rr.com" target="_blank">pwalenta@wi.rr.com</a><br></span>
<div><span class="e" id="q_11b93232c5623d22_3"> <mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:pwalenta@wi.rr.com" target="_blank">pwalenta@wi.rr.com</a>>> wrote:<br><br> Tim,<br>
You could alternately use the queuing function of Attendant Console.<br> Only drawback - you need to load software on the PC's.<br><br> ------------------------------------------------------------------------<br>
*From:* <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a><br> <mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>><br>
[mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a><br> <mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>>] *On Behalf Of *Tim<br>
Smith<br> *Sent:* Tuesday, August 05, 2008 3:18 AM<br> *To:* cisco voip<br> *Subject:* [cisco-voip] CallManager and Queuing<br><br> Hi Guys,<br> I have a small branch office. We are replacing their Nortel<br>
system with CallManager 4.2.<br> Eventually they will probably get a Genesys contact center solution.<br> We also have Unity Connection. I can think of a few tricks, but<br> I dont really want to go down that path.<br>
But in the interim...<br> There is a bit of a shortfall with the ACD setup they have<br> currently.<br> The call distribution part is fine, we can do with Hunt group,<br> least idle and the Hlog key.<br>
But, they also have a queuing function, if everyone is busy.<br> I dont have the option to install IPCC express co-resident or<br> standalone.<br> I know there is the B-ACD script with CME.<br>
I'm wondering if some sort of TCL script could be used.<br> Functionality should be fairly basic.<br> Call would go to the hunt group in CallManager.. on busy / no<br> answer it would go to the TCL script.<br>
Perform some sort of queuing treatment.<br> Then try and transfer back out.<br> The problem I can see is how will the TCL script know the status<br> of the phones / hunt group.<br> Any ideas if this would be possible? or any other creative<br>
solutions?<br> Cheers,<br> Tim.<br> <br><br><br> _______________________________________________<br> cisco-voip mailing list<br></span></div> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a> <mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><span class="q"><br>
<a onclick="return top.js.OpenExtLink(window,event,this)" href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br><br><br><br><br>-- <br>Ed Leatherman<br>
Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br><br><br></span>------------------------------------------------------------------------<span class="q"><br><br>
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