<div>Hi Guys,</div>
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<div>I have a small branch office. We are replacing their Nortel system with CallManager 4.2.</div>
<div>Eventually they will probably get a Genesys contact center solution.</div>
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<div>We also have Unity Connection. I can think of a few tricks, but I dont really want to go down that path.</div>
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<div>But in the interim...</div>
<div>There is a bit of a shortfall with the ACD setup they have currently.</div>
<div>The call distribution part is fine, we can do with Hunt group, least idle and the Hlog key.</div>
<div>But, they also have a queuing function, if everyone is busy.</div>
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<div>I dont have the option to install IPCC express co-resident or standalone.</div>
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<div>I know there is the B-ACD script with CME.</div>
<div>I'm wondering if some sort of TCL script could be used.</div>
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<div>Functionality should be fairly basic.</div>
<div>Call would go to the hunt group in CallManager.. on busy / no answer it would go to the TCL script.</div>
<div>Perform some sort of queuing treatment.</div>
<div>Then try and transfer back out.</div>
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<div>The problem I can see is how will the TCL script know the status of the phones / hunt group.</div>
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<div>Any ideas if this would be possible? or any other creative solutions?</div>
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<div>Cheers,</div>
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<div>Tim.</div>
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