<div dir="ltr">Do you just want to display a customer name based on caller id or are you looking to present more data? Are your agents CAD or CTIOS?<br><br>
<div class="gmail_quote">On Tue, Aug 5, 2008 at 8:24 AM, Tammie Robertson <span dir="ltr"><<a href="mailto:trobertson@alliedmachine.com">trobertson@alliedmachine.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">I have been working with creating new scripts to do different things and<br>I have figured out a few things on my own. But I really want to do<br>
something like this: When a call comes in I want the agent's desktop to<br>open our customer database to the customer that is calling based on<br>caller id. Is this possible and if so how would I build it? I haven't<br>
found much information on Cisco's site to do this or anywhere else on<br>the web.<br><br>Thanks!<br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
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