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<DIV dir=ltr align=left><SPAN class=015080610-05082008><FONT face=Arial
color=#0000ff size=2>Tim,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=015080610-05082008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=015080610-05082008><FONT face=Arial
color=#0000ff size=2>You could alternately use the queuing function of Attendant
Console.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=015080610-05082008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=015080610-05082008><FONT face=Arial
color=#0000ff size=2>Only drawback - you need to load software on the
PC's.</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
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<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Tim
Smith<BR><B>Sent:</B> Tuesday, August 05, 2008 3:18 AM<BR><B>To:</B> cisco
voip<BR><B>Subject:</B> [cisco-voip] CallManager and
Queuing<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV>Hi Guys,</DIV>
<DIV> </DIV>
<DIV>I have a small branch office. We are replacing their Nortel system with
CallManager 4.2.</DIV>
<DIV>Eventually they will probably get a Genesys contact center solution.</DIV>
<DIV> </DIV>
<DIV>We also have Unity Connection. I can think of a few tricks, but I dont
really want to go down that path.</DIV>
<DIV> </DIV>
<DIV>But in the interim...</DIV>
<DIV>There is a bit of a shortfall with the ACD setup they have currently.</DIV>
<DIV>The call distribution part is fine, we can do with Hunt group, least idle
and the Hlog key.</DIV>
<DIV>But, they also have a queuing function, if everyone is busy.</DIV>
<DIV> </DIV>
<DIV>I dont have the option to install IPCC express co-resident or
standalone.</DIV>
<DIV> </DIV>
<DIV>I know there is the B-ACD script with CME.</DIV>
<DIV>I'm wondering if some sort of TCL script could be used.</DIV>
<DIV> </DIV>
<DIV>Functionality should be fairly basic.</DIV>
<DIV>Call would go to the hunt group in CallManager.. on busy / no answer it
would go to the TCL script.</DIV>
<DIV>Perform some sort of queuing treatment.</DIV>
<DIV>Then try and transfer back out.</DIV>
<DIV> </DIV>
<DIV>The problem I can see is how will the TCL script know the status of the
phones / hunt group.</DIV>
<DIV> </DIV>
<DIV>Any ideas if this would be possible? or any other creative solutions?</DIV>
<DIV> </DIV>
<DIV>Cheers,</DIV>
<DIV> </DIV>
<DIV>Tim.</DIV>
<DIV> </DIV>
<DIV> </DIV></BODY></HTML>