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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>Hi
Guys, I have got to the stage of installing the Unity Connection and enabled
Phone View, but when I press key 5, and then 4 to display the message I get an
error indication of “there was an error displaying your message see the
administrator”. I have a 7962 IP phone, I have all the users created and
associated devices to the Application user, CTI Manager is working fine but it
is not working.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>If
anyone knows what report I should be looking at within RTMT that would be a
start...<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>I
am running CUCM 6.1.2, and Unity Connection 2.1.2.1000-380.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'>Any
ideas would be appreciated.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif"'>All
the best<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif"'>Mike
Hawley<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> pat@wcyv.com [mailto:pat@wcyv.com] <b>On
Behalf Of </b>Pat Hayes<br>
<b>Sent:</b> Wednesday, 30 July 2008 11:49 PM<br>
<b>To:</b> Mike Hawley (AU)<br>
<b>Cc:</b> Wilusz, Mike; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Unity Connection with the Phone View feature<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>PhoneView refers to a few
different features, including message locater and message monitor which one are
you trying to get to work? It sounds like message monitor, which according to
this feature comparison, is in Unity only at the moment, not UC:<span
style='font-size:11.0pt'><br>
<br>
<a
href="http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps2237/product_data_sheet0900aecd806bfc37_ps6509_Products_Data_Sheet.html"
target="_blank">http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps5745/ps2237/product_data_sheet0900aecd806bfc37_ps6509_Products_Data_Sheet.html</a><br>
<br>
UC does have message locater, though, but that comes in to play when browsing
your messages while signed in.<br>
<br>
</span><o:p></o:p></p>
<div>
<p class=MsoNormal>On Wed, Jul 30, 2008 at 1:09 AM, Mike Hawley (AU) <<a
href="mailto:Mike.Hawley@didata.com.au" target="_blank">Mike.Hawley@didata.com.au</a>>
wrote:<o:p></o:p></p>
<div>
<div>
<p><span style='font-size:11.0pt'>Hi, did you guys resolve this as I am not
seeing the phoneview prompt on my phone when call gets delivered to VM. I
am using 7962G which is the newer release of 7961G so it should work, even
thought not listed...?</span><o:p></o:p></p>
<p><span style='font-size:11.0pt'> </span><o:p></o:p></p>
<p><span style='font-size:11.0pt'>I have followed all the recommendations set
below and it still does not work...</span><o:p></o:p></p>
<p><span style='font-size:11.0pt'> </span><o:p></o:p></p>
<p><span style='font-size:11.0pt'>One other thing – do you know if it works for
Extension Mobility users?</span><o:p></o:p></p>
<p><span style='font-size:11.0pt'> </span><o:p></o:p></p>
<div>
<p><span style='font-size:10.5pt'>All the best</span><o:p></o:p></p>
<p><span style='font-size:10.5pt'> </span><o:p></o:p></p>
<p><span style='font-size:10.5pt'>Mike</span><o:p></o:p></p>
</div>
<p><span style='font-size:11.0pt'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color -moz-use-text-color'>
<p><b><span lang=EN-US style='font-size:10.0pt'>From:</span></b><span
lang=EN-US style='font-size:10.0pt'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Wilusz, Mike<br>
<b>Sent:</b> Monday, 19 May 2008 2:21 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Unity Connection with the Phone View feature</span><o:p></o:p></p>
</div>
</div>
<p> <o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt'>Dave,</span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt'> </span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt'>I have a very similar install
running (same versions). I have it working on 7961Gs as well. Make
sure that you have the "PhoneView" application user set up on the
Communications Manager and that the credentials match between CUCM and Unity
Connection. If these match, you also have to make sure that the
"PhoneView" user on CUCM has all the required handsets set as <i>Controlled
Devices</i>. Besides that, the only other setup is on Unity Connection,
where under each user you have to enable Phone View (or set it up under the
CoS). On a per-user basis, you set this up under the user -> Edit
-> Phone Menu. You should see an option to <i>Enable Phone View</i>.</span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt'> </span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt'>When I had the same issue as you
it was because I had not set the phones as controlled devices under my
"PhoneView" application user on CUCM. But, any of the above may
cause this. </span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt'> </span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt'>Hope this helps!</span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt'> </span><o:p></o:p></p>
<div>
<p><span lang=EN-US style='font-size:11.0pt'>Mike Wilusz, CCNA</span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt'>Networking Systems Programmer</span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt'>Price Chopper Supermarkets / The
Golub Corporation</span><o:p></o:p></p>
<p><span lang=EN-US style='font-size:11.0pt'> </span><o:p></o:p></p>
</div>
<div>
<div style='border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;
border-color:-moz-use-text-color -moz-use-text-color'>
<p><b><span lang=EN-US style='font-size:10.0pt'>From:</span></b><span
lang=EN-US style='font-size:10.0pt'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>dschulz<br>
<b>Sent:</b> Sunday, May 18, 2008 9:07 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Unity Connection with the Phone View feature</span><o:p></o:p></p>
</div>
</div>
<p><span lang=EN-US> </span><o:p></o:p></p>
<div>
<p><span lang=EN-US style='font-size:10.0pt'>Hi Group - </span><o:p></o:p></p>
</div>
<div>
<p><span lang=EN-US> </span><o:p></o:p></p>
</div>
<div>
<p><span lang=EN-US style='font-size:10.0pt'>Has anyone had success to get
Phone View to work with Unity Connection? I am using UC version 2.0(1)
with CallManager 6.1. Everything appears to work up to the point where it
states, "Searching......there was a problem displaying messages on your phone,
please contact your system administrator". I am using a 7961G, which
the documentation states that this is a supported phone. Is there a
special load needed? Any help is appreciated.</span><o:p></o:p></p>
</div>
<div>
<p><span lang=EN-US> </span><o:p></o:p></p>
</div>
<p><span lang=EN-US style='font-size:10.0pt'>Dave </span><o:p></o:p></p>
<div>
<p><span lang=EN-US> </span><o:p></o:p></p>
</div>
</div>
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