<div dir="ltr">It really depends on whether the ES updates the CAD software... if it does, then yes.<br><br><br><br>Jonathan<br><br><div class="gmail_quote">On Thu, Aug 14, 2008 at 2:15 PM, Micah Bennett <span dir="ltr"><<a href="mailto:mbennett@als-xtn.com">mbennett@als-xtn.com</a>></span> wrote:<br>
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<p dir="ltr"><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">Hello All</font></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">Running CRS 4.05</font></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">A few months ago I installed the SR2 Patch for CRS 4.05. After I did this, I had to go around and update the Cisco Agent Desktop software on all the call</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">center</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> client PCs because those users do not have admin rights to install software and they could not do the update under</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">their</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"></font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">network login. Everything still worked properly on the stations that were delayed in getting the update, so my guess is that the update to the CAD was fairly transparent. </font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">It did cause an entry of</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">-</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">Desktop SR 2</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial">-</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> to show up in Add/Remove programs.</font></span></p>
<p dir="ltr"><span lang="en-us"><font size="2" face="Arial">I am getting ready to install an ES</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">patch to SR2 for a bug fix. I was wondering if this is going to cause another update to</font></span><span lang="en-us"></span><span lang="en-us"> <font size="2" face="Arial">the</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> CAD software. Last time was a bit of a surprise and although it was not service impacting, a few people on the call center side were alarmed when it was different the next day.</font></span><span lang="en-us"></span><span lang="en-us"><font size="2" face="Arial"> I just want to be prepared this time if we are going to have to do an update again.</font></span><span lang="en-us"></span><span lang="en-us"> </span></p>
<p dir="ltr"><span lang="en-us"><b></b></span><span lang="en-us"><b></b></span><b><span lang="en-us"></span></b><a name="11bc2a51727a5be6_"><b><span lang="en-us"><font size="2" color="#000080" face="Arial">Micah Bennett</font></span></b></a><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span><span lang="en-us"></span><span lang="en-us"><font size="2" color="#000080" face="Arial">Telecommunications Admin</font></span><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"><b></b></span><span lang="en-us"><b></b></span><b><span lang="en-us"><font size="2" color="#800000" face="Arial">Automated License Systems</font></span></b><span lang="en-us"></span><span lang="en-us"></span></p>
<p dir="ltr"><span lang="en-us"></span></p>
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