<div dir="ltr"><div>We are using CUCM 4.1(3)sr6a. I (as a CAR administive user) and the user's manager are able to pull a department report showing one of the users, but there are no calls shown for the user. A CDR query of the user's phone/DN, however, shows many calls were made during the reporting period. Here is what I have checked/verified so far:</div>
<div>1. The user is associated with the proper phone</div>
<div>2. The user does have the manager's username in the Manager field</div>
<div>3. CDR Enabled Flag is set to True for all servers</div>
<div> </div>
<div>We have deassociated/reassociated the user to the device to no avail, as well as removing the user account and re-adding it.</div>
<div> </div>
<div>What else can I check?<br clear="all"><br>-- <br>Dave Wolgast</div>
<div>Sr. IP Telephony Engineer</div>
<div>Inergex, Inc.<br>Buffalo, NY<br></div></div>