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<p class=MsoNormal><span style='color:#1F497D'>Seems like a simple request but
I cant find a way to make it work. We have new hires in our call center and
want the new hires to be able to just listen in on calls between customers and
other agents. In the old days we used the Y connector with Plantronics
headsets. No we use wireless headsets so that connector obviously wont work. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>I have thought of a few ways
that it should work but I cant get it to work. For example – put the
extension of agent on the new hires phone but it just comes up with a dial
tone, wont connect to the call in progress. Also some sort of Meet Me
Meeting where the new hire could dial into the number but since the original call
doesn’t come in that way also, I doubt this will work. I could make
the new hires supervisors and add the supervisor to their desktop but I don’t
really want to go that route.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Any other ideas?<o:p></o:p></span></p>
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