<div dir="ltr">Have seen a strange thing happen today on one of our call center agents... she couldn't place herself in ready, eventually after I tried marking her ready in supervisor desktop she went into ready and then her phone immediately called one of the CTI ports in the call control group and gave a busy signal. and then she was able to get calls again. Is there any reason why an agent phone would call out to a CTI port on its own?<br>
IP Phone agent running on 7970.. CRS 5.0.2SR1<br clear="all"><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>
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