<div dir="ltr">We had an issue Monday where one of our call centers was under-provisioned for the amount of phone calls they actually recieved.. they didnt have nearly enough CTI ports in the call control group and many callers were getting a busy signal.<br>
<br>We've since bumped up the number of ports to something we think is reasonable, but the question has come up, is there a way to report on exactly how many people called in and got busy signals on that day? I pulled all the CDR's for their main number and look for zero length calls, in the case of IPCC does that indicate busy signal? Any easier way to it that I'm missing?<br>
<br>TIA!<br clear="all"><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>
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