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<p class=MsoNormal>Recently upgraded from CM 4.X to 6.1. Customer was excited
to be able to queue callers with Attendant Console. I know this was available before
with a little hacking.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>So we turned on queuing and I’m not sure if something
is broke, or this is how it is. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The AC Hunt Pilot/Hunt Group has 2 users and then an always
route member to an AA. When no users are logged in, inbound calls are
immediately placed on hold, when the queue hold timer expires, callers are
routed to the always route member.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Here is how I want it to work. If no AC users are logged in,
callers route immediately to the Always Route Number. Is it supposed to work
this way?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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