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<DIV dir=ltr align=left><SPAN class=973310720-21082008><FONT face=Arial
color=#0000ff size=2>Ed,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=973310720-21082008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=973310720-21082008><FONT face=Arial
color=#0000ff size=2> On IPCC Express you have this report, in the CRS
Historical Reports Client:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=973310720-21082008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=973310720-21082008><B><FONT face=Arial
size=5>
<P align=left>Aborted and Rejected Call Detail Report</P></B></FONT><FONT
face="Times New Roman" size=2>
<P align=left>The Aborted and Rejected Call Detail Report provides detailed
information about</P>
<P align=left>each call that is aborted or rejected by the system. A call is
aborted if an exception</P>
<P align=left>occurs in the workflow that is processing a call. A call is
rejected if system</P>
<P align=left>resources reach maximum capacity (for example, the maximum number
of CTI</P>
<P>ports is reached).</P></FONT></SPAN></DIV>
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</DIV>
<DIV dir=ltr align=left><FONT face=Tahoma size=2><B>From:</B>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B>On Behalf Of </B>Ed Leatherman<BR><B>Sent:</B> Jueves, 21 de Agosto de 2008
04:58 p.m.<BR><B>To:</B> cisco-voip@puck.nether.net<BR><B>Subject:</B>
[cisco-voip] Call Center Reporting<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr>We had an issue Monday where one of our call centers was
under-provisioned for the amount of phone calls they actually recieved.. they
didnt have nearly enough CTI ports in the call control group and many callers
were getting a busy signal.<BR><BR>We've since bumped up the number of ports to
something we think is reasonable, but the question has come up, is there a way
to report on exactly how many people called in and got busy signals on that day?
I pulled all the CDR's for their main number and look for zero length calls, in
the case of IPCC does that indicate busy signal? Any easier way to it that I'm
missing?<BR><BR>TIA!<BR clear=all><BR>-- <BR>Ed Leatherman<BR>Assistant
Director, Voice Services<BR>West Virginia University<BR>Telecommunications and
Network Operations<BR></DIV></BODY></HTML>