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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Sounds like the Class of Service needs to be configured and
assigned to that user(s).<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Ed Leatherman<br>
<b>Sent:</b> Friday, August 29, 2008 11:33 AM<br>
<b>To:</b> O'Donovan, Kevin (ITD)<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] installing PCA on Cisco Unity 5.0<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>I haven't used Unity 5 yet so
this might not even be valid, but does the user account they are accessing PCA
with have the proper class of service that includes whatever features they are
trying to use?<o:p></o:p></p>
<div>
<p class=MsoNormal>On Fri, Aug 29, 2008 at 11:27 AM, O'Donovan, Kevin (ITD)
<<a href="mailto:Kevin.O%27Donovan@state.ma.us">Kevin.O'Donovan@state.ma.us</a>>
wrote:<o:p></o:p></p>
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<div>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Hi
Pat,</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>I
have asked the vendor for exact issues as well as asked others what they need
but I feel since it is Friday before Labor Day weekend I may have to wait until
Tuesday. </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>FYI,
I'm not at the site. Here's what I do know, I was told by people at the site
that PCA is installed but there are grayed out options on the PCA GUI and all
the PCA functionality needs to be active in order to do full accessibility
testing. </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>My
guess is PCA was installed but not fully activated for some reason. </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>I
guess I am asking if there's anything I can do without the Unity disks? </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'> </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>I'll
update this with any info as soon as I get it.</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'> </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Thanks
for your help</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>-Kevin</span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'> </span><o:p></o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'> </span><o:p></o:p></p>
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<p><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> <a
href="mailto:pat@wcyv.com" target="_blank">pat@wcyv.com</a> [mailto:<a
href="mailto:pat@wcyv.com" target="_blank">pat@wcyv.com</a>] <b>On Behalf Of </b>Pat
Hayes<br>
<b>Sent:</b> Thursday, August 28, 2008 9:16 PM<br>
<b>To:</b> O'Donovan, Kevin (ITD)<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] installing PCA on Cisco Unity 5.0</span><o:p></o:p></p>
</div>
<div>
<div>
<p> <o:p></o:p></p>
</div>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><br>
<br clear=all>
<br>
-- <br>
Ed Leatherman<br>
Assistant Director, Voice Services<br>
West Virginia University<br>
Telecommunications and Network Operations<o:p></o:p></p>
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