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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hi Pat,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I have asked the vendor for exact issues
as well as asked others what they need but I feel since it is Friday before
Labor Day weekend I may have to wait until Tuesday. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>FYI, I’m not at the site. Here’s
what I do know, I was told by people at the site that PCA is installed but there
are grayed out options on the PCA GUI and all the PCA functionality needs to be
active in order to do full accessibility testing. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>My guess is PCA was installed but not
fully activated for some reason. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I guess I am asking if there’s anything
I can do without the Unity disks? <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I’ll update this with any info as
soon as I get it.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks for your help<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>-Kevin<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> pat@wcyv.com
[mailto:pat@wcyv.com] <b><span style='font-weight:bold'>On Behalf Of </span></b>Pat
Hayes<br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, August 28, 2008
9:16 PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">O'Donovan,
Kevin</st1:PersonName> (ITD)<br>
<b><span style='font-weight:bold'>Cc:</span></b> <st1:PersonName w:st="on">cisco-voip@puck.nether.net</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip]
installing PCA on Cisco Unity 5.0</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>PCA gets installed as
part of Unity, so there isn't a separate install procedure for it. That said,
there are procedures for reloading some of the PCA components (tomcat, etc) in
the troubleshooting doc, not sure if that's what you're after:<br>
<br>
<a
href="http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/troubleshooting/guide/ex/5xcutsg170e.html">http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/troubleshooting/guide/ex/5xcutsg170e.html</a><br>
<br>
what is the exact feature you are trying to use/test, and what happens when you
do it?<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Thu, Aug 28, 2008 at 3:55 PM, <st1:PersonName w:st="on">O'Donovan,
Kevin</st1:PersonName> (ITD) <<a href="mailto:Kevin.O%27Donovan@state.ma.us">Kevin.O'Donovan@state.ma.us</a>>
wrote:<o:p></o:p></span></font></p>
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<p><font size=3 face=Arial><span style='font-size:12.0pt;font-family:Arial'>Hello
folks,<br>
I have to update a Unity 5.0 server for an accessibility lab that was set up by
our Cisco vendor. An different vendor could not fully test their accessibility
with Cisco because they said PCA was not installed. <br>
the Cisco vendor came back to install PCA and add the ENX language but they
only installed 1 out of 4 options for the PCA. Also, the ENX language was added
and is available to subscribers.</span></font><br>
<font face=Arial><span style='font-family:Arial'>The accessibility vendor came
back and said he could not test TTY because although PCA was installed it was
not complete and he could not continue.<br>
At this time I have been tasked with making sure the lab is set up so vendors
can fully test TTY. <br>
I have been given the login usernames and passwords for all logins but I don't
have any disks. I know I need the disks to add PCA and the ENX language since
it's basically a new install. Will I also need disks to add the remaining PCA
functionality? Is there a licensing issue with a total PCA install? <br>
</span></font><br>
<font face=Arial><span style='font-family:Arial'>I want to know what I need to
accomplish my task. Here is some additional info. <br>
CUCM 6.1 and Unity 5.0 are working together properly. Calls are coming and
going and vmail is working.</span></font><br>
<font face=Arial><span style='font-family:Arial'>The Cisco setup is voice mail
only - no unified messaging. <br>
<br>
Let me know if you need any more information. <br>
Thanks for your help in advance.<br>
<br>
Kevin</span></font><o:p></o:p></p>
<p><font size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> </span></font><o:p></o:p></p>
<p><font size=3 face="Times New Roman"><span style='font-size:12.0pt'> <o:p></o:p></span></font></p>
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