<div>Have you logged a tac case?</div>
<div>Got to be a reason for it. Even if you still cant get it to work, at least you can tell the cust a decent explanation.</div>
<div> </div>
<div>Cheers,</div>
<div> </div>
<div>Tim.<br><br> </div>
<div><span class="gmail_quote">On 8/28/08, <b class="gmail_sendername">Adam Blomfield</b> <<a href="mailto:adman@adman.net">adman@adman.net</a>> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<div dir="ltr">Yeah, it would be one thing if you could explain it, but then the customer asks "why does a $150 ATA work, but a $5395 VG224 doesn't?" and your only answer is "I don't know" that's a bad situation.<br>
<span class="sg"><br>-Adam</span>
<div><span class="e" id="q_11c0b05afc04a0c8_2"><br><br>
<div class="gmail_quote">On Thu, Aug 28, 2008 at 3:20 PM, Lelio Fulgenzi <span dir="ltr"><<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>></span> wrote:<br>
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<div><font face="Arial" size="2">that's just sad.</font></div>
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<div> </div>
<div>Lelio<br>--------------------------------------------------------------------------------<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ <br>...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable<br>is not regulation issue for most competitive Manhattan double dutch leagues.</div>
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<div style="FONT: 10pt arial; font-size-adjust: none; font-stretch: normal">----- Original Message ----- </div>
<div style="BACKGROUND: rgb(228,228,228); FONT: 10pt arial; font-size-adjust: none; font-stretch: normal"><b>From:</b> <a title="adman@adman.net" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:adman@adman.net" target="_blank">Adam Blomfield</a> </div>
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<div style="FONT: 10pt arial; font-size-adjust: none; font-stretch: normal"><b>To:</b> <a title="lelio@uoguelph.ca" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:lelio@uoguelph.ca" target="_blank">Lelio Fulgenzi</a> </div>
<div style="FONT: 10pt arial; font-size-adjust: none; font-stretch: normal"><b>Cc:</b> <a title="cisco-voip@puck.nether.net" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip</a> </div>
<div style="FONT: 10pt arial; font-size-adjust: none; font-stretch: normal"><b>Sent:</b> Thursday, August 28, 2008 4:19 PM</div>
<div style="FONT: 10pt arial; font-size-adjust: none; font-stretch: normal"><b>Subject:</b> Re: [cisco-voip] Elevator Phone</div>
<div><br> </div>
<div dir="ltr">It's sitting on top of the VG224 - both of them are probably less than 50ft of cable away from the elevator call boxes.<br><br>-Adam<br><br>
<div class="gmail_quote">On Thu, Aug 28, 2008 at 2:24 PM, Lelio Fulgenzi <span dir="ltr"><<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<div bgcolor="#ffffff">
<div><font face="Arial" size="2">how close is the ATA to the elevator? could it be a line driver issue? viking sells some line drivers that might be useful.</font></div>
<div> </div>
<div>Lelio<br>--------------------------------------------------------------------------------<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ <br>...seen on a Geek Squad patch cord: "While it is the same length, this 7' crossover cable<br>is not regulation issue for most competitive Manhattan double dutch leagues.</div>
<blockquote style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: rgb(0,0,0) 2px solid; MARGIN-RIGHT: 0px">
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<div></div>
<div>
<div style="FONT: 10pt arial; font-size-adjust: none; font-stretch: normal">----- Original Message ----- </div>
<div style="BACKGROUND: rgb(228,228,228); FONT: 10pt arial; font-size-adjust: none; font-stretch: normal"><b>From:</b> <a title="adman@adman.net" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:adman@adman.net" target="_blank">Adam Blomfield</a> </div>
<div style="FONT: 10pt arial; font-size-adjust: none; font-stretch: normal"><b>Cc:</b> <a title="cisco-voip@puck.nether.net" onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip</a> </div>
<div style="FONT: 10pt arial; font-size-adjust: none; font-stretch: normal"><b>Sent:</b> Thursday, August 28, 2008 3:19 PM</div>
<div style="FONT: 10pt arial; font-size-adjust: none; font-stretch: normal"><b>Subject:</b> Re: [cisco-voip] Elevator Phone</div>
<div><br> </div>
<div dir="ltr">FYI I never could make it work on a VG224, but it worked fine on an ATA186.<br><br>-Adam<br><br>
<div class="gmail_quote">On Wed, Aug 27, 2008 at 12:59 PM, Adam Blomfield <span dir="ltr"><<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:adman@adman.net" target="_blank">adman@adman.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<div dir="ltr">I actually believe that the VG224 defaults to high idle voltage. I have not been able to come up with anything that will makes this work off the VG224. I compared a debug of a call from the elevator phone that was disconnected to a call from my buttset that went through just fine. There are no differences between them. For some reason the elevator device is not liking the line and disconnecting itself, but nothing I have changed (idle voltage, output attenuation, input gain and a bunch of other miscellaneous stuff) has made any difference. I'm going to bring an ATA tomorrow to see if that makes any difference. <br>
<br>Thanks to everyone who has made suggestions!<br><br>-Adam<br><br>
<div class="gmail_quote">
<div>
<div></div>
<div>On Wed, Aug 27, 2008 at 11:55 AM, Biffle, Gerrad <span dir="ltr"><<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:Gerrad.Biffle@greensboro-nc.gov" target="_blank">Gerrad.Biffle@greensboro-nc.gov</a>></span> wrote:<br>
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<p><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)">The "idle-voltage high" is a great suggestion. We've had a lot of luck with 12.4(15)T3 on our VG224s – no troubles to speak of.</span></p>
<p><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)"></span> </p>
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<p style="MARGIN-LEFT: 0.5in"><b><span style="FONT-SIZE: 10pt">From:</span></b><span style="FONT-SIZE: 10pt"> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Carroll, Barry<br>
<b>Sent:</b> Wednesday, August 27, 2008 12:13 PM<br><b>To:</b> Adam; Ocampo, Walter
<div>
<div></div>
<div><br><b>Cc:</b> cisco-voip<br><b>Subject:</b> Re: [cisco-voip] Elevator Phone</div></div></span>
<p></p>
<p></p>
<p></p></p></div></div>
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<div>
<p style="MARGIN-LEFT: 0.5in"> </p>
<p style="MARGIN-LEFT: 0.5in"><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)">Adam,</span></p>
<p style="MARGIN-LEFT: 0.5in"><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)"></span> </p>
<p style="MARGIN-LEFT: 0.5in"><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)">On the voice-port, try adding the 'idle-voltage high' command. I've experienced the same symptoms with elevator phones and intercoms and that command resolved the issue.</span></p>
<p style="MARGIN-LEFT: 0.5in"><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)"></span> </p>
<p style="MARGIN-LEFT: 0.5in"><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)">Thanks,</span></p>
<p style="MARGIN-LEFT: 0.5in"><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)">-Barry</span></p>
<p style="MARGIN-LEFT: 0.5in"><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)"></span> </p>
<p style="MARGIN-LEFT: 0.5in"><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)"></span> </p>
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<p style="MARGIN-LEFT: 0.5in"><b><span style="FONT-SIZE: 10pt">From:</span></b><span style="FONT-SIZE: 10pt"> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Adam<br>
<b>Sent:</b> Wednesday, August 27, 2008 7:15 AM<br><b>To:</b> Ocampo, Walter<br><b>Cc:</b> cisco-voip<br><b>Subject:</b> Re: [cisco-voip] Elevator Phone</span></p></div>
<p style="MARGIN-LEFT: 0.5in"> </p>
<div>
<p style="MARGIN-BOTTOM: 12pt; MARGIN-LEFT: 0.5in; MARGIN-RIGHT: 0in">Walter,<br><br>The VG224 is running 12.4(9)T7. The calls are staying on campus, so I can't debug it at the PSTN gateway. If I use an analog handset at the location it works just fine - it appears to be an issue with the elevator phone unit itself. I don't know if the phone is not detecting the ringing or something like that. I'm going to head back over to it in a few minutes to try some more hands on troubleshooting.<br>
<br>Thanks,<br>Adam</p>
<div>
<p style="MARGIN-LEFT: 0.5in">On Wed, Aug 27, 2008 at 9:00 AM, Ocampo, Walter <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:WOCAMPO@broward.org" target="_blank">WOCAMPO@broward.org</a>> wrote:</p>
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<div>
<p style="MARGIN-LEFT: 0.5in"><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)">Hi Adam,</span></p>
<p style="MARGIN-LEFT: 0.5in"><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)">How is the Port? It is up?,</span></p>
<p style="MARGIN-LEFT: 0.5in"><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)">Do you the see the port unhook when they are dialing?I</span></p>
<p style="MARGIN-LEFT: 0.5in"><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)">Also, try to make a call out to the PSTN and do a debug in the gateway to see if you are getting the numbers?</span></p>
<p style="MARGIN-LEFT: 0.5in"><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)">What version are you running in the VG224?</span></p>
<p style="MARGIN-LEFT: 0.5in"><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)"></span> </p>
<p style="MARGIN-LEFT: 0.5in"><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)"></span> </p>
<p style="MARGIN-LEFT: 0.5in"><span style="FONT-SIZE: 11pt; COLOR: rgb(31,73,125)"></span> </p>
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<p style="MARGIN-LEFT: 0.5in"><b><span style="FONT-SIZE: 10pt">From:</span></b><span style="FONT-SIZE: 10pt"> <a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a> [mailto:<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Adam<br>
<b>Sent:</b> Wednesday, August 27, 2008 9:14 AM<br><b>To:</b> cisco-voip<br><b>Subject:</b> [cisco-voip] Elevator Phone</span></p></div>
<div>
<p style="MARGIN-LEFT: 0.5in"> </p>
<div>
<p style="MARGIN-LEFT: 0.5in">I have a couple of elevator phones connected to a VG224 gateway that do not want to work. When you hit the call button they pick up the line and dial digits, but after a couple of seconds they disconnect. Other elevator units on campus work, but there is a combination of elevators manufacturers and phone models. I unfortunately do not have the make and model of the phones that don't work in front on me. Any suggestions? The VG224 gateways are MGCP controlled.<br>
<br>Thanks,<br>Adam</p></div></div></div></div></div>
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