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<DIV><FONT face=Arial size=2>did all that and was told i can't open under
warranty tickets online.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV> </DIV>
<DIV>Lelio<BR>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>...seen on a Geek Squad patch cord: "While it is the same length, this 7'
crossover cable<BR>is not regulation issue for most competitive Manhattan double
dutch leagues.</DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=MLoraditch@heliontechnologies.com
href="mailto:MLoraditch@heliontechnologies.com">Matthew Loraditch</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">'Cisco Voyp List'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, September 02, 2008 4:24
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] TAC case open
on CM</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Do
you have the contract in your profile? If not perhaps it’s listed under a
different site address? I would call your vendor if that’s the problem they
can update the address and contact info on any contracts they have
sold<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'"><o:p> </o:p></SPAN></P>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: 'Calibri','sans-serif'">Matthew
Loraditch</SPAN></B><SPAN
style="FONT-SIZE: 11pt; COLOR: black; FONT-FAMILY: 'Calibri','sans-serif'"><BR>10944
Beaver Dam Road, Suite A<BR>Hunt Valley, Maryland 21030 <BR><A
href="mailto:support@heliontechnologies.com"><SPAN
style="COLOR: black">support@heliontechnologies.com</SPAN></A><BR>(p) (410)
252-8830<BR>(F) (443) 541-1593<BR><BR>Visit us at <A
href="http://www.heliontechnologies.com"><SPAN
style="COLOR: black">www.heliontechnologies.com</SPAN></A> <BR>Support Issue?
Email <A href="mailto:support@heliontechnologies.com"><SPAN
style="COLOR: black">support@heliontechnologies.com</SPAN></A> for fast
assistance!</SPAN><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<B>On Behalf Of </B>Lelio Fulgenzi<BR><B>Sent:</B> Tuesday, September 02, 2008
4:02 PM<BR><B>To:</B> Randy Homyk; 'Scott Voll'; 'Cisco Voyp
List'<BR><B>Subject:</B> Re: [cisco-voip] TAC case open on
CM<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal><o:p> </o:p></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">tried that. it
comes back saying my company didn't purchase the
equipment.</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<DIV>
<P
class=MsoNormal>Lelio<BR>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph,
Ontario N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>...seen on a Geek Squad patch cord: "While it is the same length, this 7'
crossover cable<BR>is not regulation issue for most competitive Manhattan
double dutch leagues.<o:p></o:p></P></DIV>
<BLOCKQUOTE
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium none; PADDING-LEFT: 4pt; PADDING-BOTTOM: 0in; MARGIN: 5pt 0in 5pt 3.75pt; BORDER-LEFT: black 1.5pt solid; PADDING-TOP: 0in; BORDER-BOTTOM: medium none">
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">----- Original
Message ----- <o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal style="BACKGROUND: #e4e4e4"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> <A
title=rhomyk@homyk.net href="mailto:rhomyk@homyk.net">Randy Homyk</A>
<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">To:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> <A
title=lelio@uoguelph.ca href="mailto:lelio@uoguelph.ca">'Lelio Fulgenzi'</A>
; <A title=svoll.voip@gmail.com href="mailto:svoll.voip@gmail.com">'Scott
Voll'</A> ; <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">'Cisco Voyp List'</A>
<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Sent:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> Tuesday,
September 02, 2008 4:00 PM<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Subject:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> RE: [cisco-voip]
TAC case open on CM<o:p></o:p></SPAN></P></DIV>
<DIV>
<P class=MsoNormal><o:p> </o:p></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Arial','sans-serif'">There
is a serial number option when you open a case with your login
info…..</SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: 'Arial','sans-serif'">When
trying to open a callmanager tac case, use you contract number as your
serial number for the callmanager and it will open.</SPAN><o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P>
<DIV>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><STRONG><SPAN lang=EN-AU
style="COLOR: teal; FONT-FAMILY: 'Tahoma','sans-serif'">Randy
Homyk</SPAN></STRONG><o:p></o:p></P>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><SPAN lang=EN-AU
style="FONT-SIZE: 8pt; COLOR: gray; FONT-FAMILY: 'Verdana','sans-serif'">CCIE
Voice #14584</SPAN><o:p></o:p></P>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><STRONG><SPAN lang=EN-AU
style="COLOR: teal; FONT-FAMILY: 'Tahoma','sans-serif'">Homyk
Systems</SPAN></STRONG><o:p></o:p></P>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><U><SPAN lang=EN-AU
style="FONT-SIZE: 8pt; COLOR: blue; FONT-FAMILY: 'Verdana','sans-serif'">mailto:
<A
href="mailto:rhomyk@homyk.net">rhomyk@homyk.net</A></SPAN></U><o:p></o:p></P>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><U><SPAN lang=EN-AU
style="FONT-SIZE: 8pt; COLOR: blue; FONT-FAMILY: 'Verdana','sans-serif'">mailto:
<A
href="mailto:rhomyk@bellsouth.net">rhomyk@bellsouth.net</A></SPAN></U><o:p></o:p></P>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><SPAN lang=EN-AU
style="FONT-SIZE: 8pt; COLOR: gray; FONT-FAMILY: 'Verdana','sans-serif'">Phone:
+786-269-5175</SPAN><o:p></o:p></P>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><SPAN lang=EN-AU
style="FONT-SIZE: 8pt; COLOR: gray; FONT-FAMILY: 'Verdana','sans-serif'">Fax:
+305-258-9156</SPAN><o:p></o:p></P>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><SPAN lang=EN-AU
style="FONT-SIZE: 8pt; COLOR: gray; FONT-FAMILY: 'Verdana','sans-serif'">Mobile:
786-269-5175</SPAN><o:p></o:p></P>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><STRONG><SPAN lang=EN-AU
style="COLOR: teal; FONT-FAMILY: 'Tahoma','sans-serif'"><A
href="http://www.homyk.net"><SPAN
style="FONT-SIZE: 10pt">www.homyk.net</SPAN></A></SPAN></STRONG><o:p></o:p></P>
<P class=MsoPlainText> <o:p></o:p></P>
<P class=MsoNormal> <o:p></o:p></P></DIV>
<P class=MsoNormal> <o:p></o:p></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">-----Original
Message-----<BR><B>From:</B> <A
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A>
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Lelio
Fulgenzi<BR><B>Sent:</B> Tuesday, September 02, 2008 3:00 PM<BR><B>To:</B>
Scott Voll; Cisco Voyp List<BR><B>Subject:</B> Re: [cisco-voip] TAC case
open on CM</SPAN><o:p></o:p></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"> <o:p></o:p></P>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">I wish I could
open under warranty TAC cases with the online tool. My account team said
this is not available and all under warranty TAC cases have to be open with
the 1800 number.</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Anyone else hear
this?</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal
style="MARGIN-LEFT: 0.5in">Lelio<BR>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph,
Ontario N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>...seen on a Geek Squad patch cord: "While it is the same length, this
7' crossover cable<BR>is not regulation issue for most competitive Manhattan
double dutch leagues.<o:p></o:p></P></DIV>
<BLOCKQUOTE
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium none; PADDING-LEFT: 4pt; PADDING-BOTTOM: 0in; MARGIN: 5pt 0in 5pt 3.75pt; BORDER-LEFT: black 1.5pt solid; PADDING-TOP: 0in; BORDER-BOTTOM: medium none">
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">----- Original
Message ----- </SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal
style="BACKGROUND: #e4e4e4; MARGIN-LEFT: 0.5in"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> <A
title=svoll.voip@gmail.com href="mailto:svoll.voip@gmail.com">Scott
Voll</A> </SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">To:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> <A
title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">Cisco Voyp List</A>
</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Sent:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> Tuesday,
September 02, 2008 2:18 PM</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Subject:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> [cisco-voip]
TAC case open on CM</SPAN><o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"> <o:p></o:p></P></DIV>
<DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in">is anyone else having issues
opening CM tickets with the case open tool?<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in">I have been dealing with
this for well over a week and <A
href="mailto:web-help@cisco.com">web-help@cisco.com</A> has been no help
(other then to tell me it should be fixed)<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in">I have ran it up the AM
route, the VAR route, and the smartnet route with no
avail.<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in">I called into TAC to get a
duty manager and they are now saying this is a Bug with all CM cases and
all CM cases need to be opened via the 1800 number. (and of course not bug
id because it's confidental and no ETA on the fix)<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in">I'm just curious if others
are having the issue. my guess is it is related to the new
subscription smartnet stuff Cisco is doing.<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in">Just wanted to check with
others.<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in">I get to the part
where you selects CM in the left side but the right side has nothing
to select and therefor you can't open the case.<o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"> <o:p></o:p></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in">TIA<o:p></o:p></P></DIV>
<DIV>
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