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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Do you have the contract in your profile? If not perhaps it’s
listed under a different site address? I would call your vendor if that’s the
problem they can update the address and contact info on any contracts they have
sold<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Matthew Loraditch</span></b><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:black'><br>
10944 Beaver Dam Road, Suite A<br>
Hunt Valley, Maryland 21030 <br>
<a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com"><span style='color:
black'>www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span
style='color:black'>support@heliontechnologies.com</span></a> for fast
assistance!</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Tuesday, September 02, 2008 4:02 PM<br>
<b>To:</b> Randy Homyk; 'Scott Voll'; 'Cisco Voyp List'<br>
<b>Subject:</b> Re: [cisco-voip] TAC case open on CM<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>tried
that. it comes back saying my company didn't purchase the equipment.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Lelio<br>
--------------------------------------------------------------------------------<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ <br>
...seen on a Geek Squad patch cord: "While it is the same length, this 7'
crossover cable<br>
is not regulation issue for most competitive Manhattan double dutch leagues.<o:p></o:p></p>
</div>
<blockquote style='border:none;border-left:solid black 1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>-----
Original Message ----- <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:#E4E4E4'><b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'> <a href="mailto:rhomyk@homyk.net"
title="rhomyk@homyk.net">Randy Homyk</a> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>To:</span></b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <a
href="mailto:lelio@uoguelph.ca" title="lelio@uoguelph.ca">'Lelio Fulgenzi'</a>
; <a href="mailto:svoll.voip@gmail.com" title="svoll.voip@gmail.com">'Scott
Voll'</a> ; <a href="mailto:cisco-voip@puck.nether.net"
title="cisco-voip@puck.nether.net">'Cisco Voyp List'</a> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Sent:</span></b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'> Tuesday, September
02, 2008 4:00 PM<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Subject:</span></b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'> RE: [cisco-voip] TAC
case open on CM<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>There is a serial number option when you open a case with your
login info…..</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>When trying to open a callmanager tac case, use you contract number
as your serial number for the callmanager and it will open.</span><o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
<div>
<p class=MsoNormal style='line-height:12.0pt'><strong><span lang=EN-AU
style='font-family:"Tahoma","sans-serif";color:teal'>Randy Homyk</span></strong><o:p></o:p></p>
<p class=MsoNormal style='line-height:12.0pt'><span lang=EN-AU
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>CCIE
Voice #14584</span><o:p></o:p></p>
<p class=MsoNormal style='line-height:12.0pt'><strong><span lang=EN-AU
style='font-family:"Tahoma","sans-serif";color:teal'>Homyk Systems</span></strong><o:p></o:p></p>
<p class=MsoNormal style='line-height:12.0pt'><u><span lang=EN-AU
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:blue'>mailto:
<a href="mailto:rhomyk@homyk.net">rhomyk@homyk.net</a></span></u><o:p></o:p></p>
<p class=MsoNormal style='line-height:12.0pt'><u><span lang=EN-AU
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:blue'>mailto:
<a href="mailto:rhomyk@bellsouth.net">rhomyk@bellsouth.net</a></span></u><o:p></o:p></p>
<p class=MsoNormal style='line-height:12.0pt'><span lang=EN-AU
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Phone:
+786-269-5175</span><o:p></o:p></p>
<p class=MsoNormal style='line-height:12.0pt'><span lang=EN-AU
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Fax:
+305-258-9156</span><o:p></o:p></p>
<p class=MsoNormal style='line-height:12.0pt'><span lang=EN-AU
style='font-size:8.0pt;font-family:"Verdana","sans-serif";color:gray'>Mobile:
786-269-5175</span><o:p></o:p></p>
<p class=MsoNormal style='line-height:12.0pt'><strong><span lang=EN-AU
style='font-family:"Tahoma","sans-serif";color:teal'><a
href="http://www.homyk.net"><span style='font-size:10.0pt'>www.homyk.net</span></a></span></strong><o:p></o:p></p>
<p class=MsoPlainText> <o:p></o:p></p>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p class=MsoNormal> <o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>-----Original Message-----<br>
<b>From:</b> <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Tuesday, September 02, 2008 3:00 PM<br>
<b>To:</b> Scott Voll; Cisco Voyp List<br>
<b>Subject:</b> Re: [cisco-voip] TAC case open on CM</span><o:p></o:p></p>
<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
<div>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>I wish I could open under warranty TAC cases
with the online tool. My account team said this is not available and all under
warranty TAC cases have to be open with the 1800 number.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>Anyone else hear this?</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'>Lelio<br>
--------------------------------------------------------------------------------<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ <br>
...seen on a Geek Squad patch cord: "While it is the same length, this 7'
crossover cable<br>
is not regulation issue for most competitive Manhattan double dutch leagues.<o:p></o:p></p>
</div>
<blockquote style='border:none;border-left:solid black 1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>----- Original Message ----- </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in;background:#E4E4E4'><b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'> <a
href="mailto:svoll.voip@gmail.com" title="svoll.voip@gmail.com">Scott Voll</a> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>To:</span></b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'> <a href="mailto:cisco-voip@puck.nether.net"
title="cisco-voip@puck.nether.net">Cisco Voyp List</a> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>Sent:</span></b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'> Tuesday, September 02, 2008 2:18 PM</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>Subject:</span></b><span style='font-size:
10.0pt;font-family:"Arial","sans-serif"'> [cisco-voip] TAC case open on CM</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal style='margin-left:.5in'>is anyone else having issues
opening CM tickets with the case open tool?<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'>I have been dealing with this for
well over a week and <a href="mailto:web-help@cisco.com">web-help@cisco.com</a>
has been no help (other then to tell me it should be fixed)<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'>I have ran it up the AM route, the
VAR route, and the smartnet route with no avail.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'>I called into TAC to get a duty
manager and they are now saying this is a Bug with all CM cases and all CM
cases need to be opened via the 1800 number. (and of course not bug id because
it's confidental and no ETA on the fix)<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'>I'm just curious if others are
having the issue. my guess is it is related to the new subscription
smartnet stuff Cisco is doing.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'>Just wanted to check with others.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'>I get to the part where you
selects CM in the left side but the right side has nothing to select and
therefor you can't open the case.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'>TIA<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'>Scott<o:p></o:p></p>
</div>
</div>
<div style='margin-left:.5in'>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
</div>
</div>
<p class=MsoNormal style='margin-left:.5in'>_______________________________________________<br>
cisco-voip mailing list<br>
cisco-voip@puck.nether.net<br>
https://puck.nether.net/mailman/listinfo/cisco-voip<o:p></o:p></p>
</blockquote>
</blockquote>
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