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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>There is a serial number option when you
open a case with your login info…..</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>When trying to open a callmanager tac
case, use you contract number as your serial number for the callmanager and it
will open.</span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<div>
<p class=MsoNormal style='line-height:12.0pt'><strong><b><font size=3
color=teal face=Tahoma><span lang=EN-AU style='font-size:12.0pt;font-family:
Tahoma;color:teal'>Randy Homyk</span></font></b></strong></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=1 color=gray
face=Verdana><span lang=EN-AU style='font-size:8.0pt;font-family:Verdana;
color:gray'>CCIE Voice #14584</span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><strong><b><font size=3
color=teal face=Tahoma><span lang=EN-AU style='font-size:12.0pt;font-family:
Tahoma;color:teal'>Homyk Systems</span></font></b></strong></p>
<p class=MsoNormal style='line-height:12.0pt'><u><font size=1 color=blue
face=Verdana><span lang=EN-AU style='font-size:8.0pt;font-family:Verdana;
color:blue'>mailto: rhomyk@homyk.net</span></font></u></p>
<p class=MsoNormal style='line-height:12.0pt'><u><font size=1 color=blue
face=Verdana><span lang=EN-AU style='font-size:8.0pt;font-family:Verdana;
color:blue'>mailto: rhomyk@bellsouth.net</span></font></u></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=1 color=gray
face=Verdana><span lang=EN-AU style='font-size:8.0pt;font-family:Verdana;
color:gray'>Phone: +786-269-5175</span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><font size=1 color=gray
face=Verdana><span lang=EN-AU style='font-size:8.0pt;font-family:Verdana;
color:gray'>Fax: +305-258-9156</span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><ST1:CITY><ST1:PLACE><font
size=1 color=gray face=Verdana><span lang=EN-AU style='font-size:8.0pt;
font-family:Verdana;color:gray'>Mobile</ST1:PLACE></ST1:CITY>: 786-269-5175</span></font></p>
<p class=MsoNormal style='line-height:12.0pt'><strong><b><font size=3
color=teal face=Tahoma><span lang=EN-AU style='font-size:12.0pt;font-family:
Tahoma;color:teal'><a href="http://www.homyk.net/"><font size=2><span
style='font-size:10.0pt'>www.homyk.net</span></font></a></span></font></b></strong></p>
<p class=MsoPlainText><font size=2 color=navy face="Courier New"><span
style='font-size:10.0pt;color:navy'> </span></font></p>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'> </span></font></p>
</div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>-----Original Message-----<br>
<b><span style='font-weight:bold'>From:</span></b>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Lelio Fulgenzi<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, September 02, 2008
3:00 PM<br>
<b><span style='font-weight:bold'>To:</span></b> Scott Voll; Cisco Voyp List<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] TAC case
open on CM</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>I wish I could open under warranty
TAC cases with the online tool. My account team said this is not available and
all under warranty TAC cases have to be open with the 1800 number.</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Anyone else hear this?</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Lelio<br>
--------------------------------------------------------------------------------<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ <br>
...seen on a Geek Squad patch cord: "While it is the same length, this 7'
crossover cable<br>
is not regulation issue for most competitive Manhattan double dutch leagues.</span></font></p>
</div>
<blockquote style='border:none;border-left:solid black 1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>----- Original Message ----- </span></font></p>
</div>
<div style='font-color:black'>
<p class=MsoNormal style='margin-left:.5in;background:#E4E4E4'><b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial;font-weight:bold'>From:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:svoll.voip@gmail.com" title="svoll.voip@gmail.com">Scott Voll</a> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>To:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:cisco-voip@puck.nether.net" title="cisco-voip@puck.nether.net">Cisco
Voyp List</a> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>Sent:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> Tuesday,
September 02, 2008 2:18 PM</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>Subject:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>
[cisco-voip] TAC case open on CM</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>is anyone else having issues opening CM tickets with
the case open tool?</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>I have been dealing with this for well over a week and
<a href="mailto:web-help@cisco.com">web-help@cisco.com</a> has been no help
(other then to tell me it should be fixed)</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>I have ran it up the AM route, the VAR route, and the
smartnet route with no avail.</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>I called into TAC to get a duty manager and they are
now saying this is a Bug with all CM cases and all CM cases need to be opened
via the 1800 number. (and of course not bug id because it's confidental and no
ETA on the fix)</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>I'm just curious if others are having the issue.
my guess is it is related to the new subscription smartnet stuff Cisco is
doing.</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Just wanted to check with others.</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>I get to the part where you selects CM in the
left side but the right side has nothing to select and therefor you can't open
the case.</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>TIA</span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'> </span></font></p>
</div>
<div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>Scott</span></font></p>
</div>
</div>
<div class=MsoNormal align=center style='margin-left:.5in;text-align:center'><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p class=MsoNormal style='margin-left:.5in'><font size=3 face="Times New Roman"><span
style='font-size:12.0pt'>_______________________________________________<br>
cisco-voip mailing list<br>
cisco-voip@puck.nether.net<br>
https://puck.nether.net/mailman/listinfo/cisco-voip</span></font></p>
</blockquote>
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