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<DIV><FONT face=Arial size=2>I wish I could open under warranty TAC cases with
the online tool. My account team said this is not available and all under
warranty TAC cases have to be open with the 1800 number.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Anyone else hear this?</FONT></DIV>
<DIV> </DIV>
<DIV>Lelio<BR>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>...seen on a Geek Squad patch cord: "While it is the same length, this 7'
crossover cable<BR>is not regulation issue for most competitive Manhattan double
dutch leagues.</DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=svoll.voip@gmail.com href="mailto:svoll.voip@gmail.com">Scott
Voll</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">Cisco Voyp List</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, September 02, 2008 2:18
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [cisco-voip] TAC case open on
CM</DIV>
<DIV><BR></DIV>
<DIV dir=ltr>
<DIV>is anyone else having issues opening CM tickets with the case open
tool?</DIV>
<DIV> </DIV>
<DIV>I have been dealing with this for well over a week and <A
href="mailto:web-help@cisco.com">web-help@cisco.com</A> has been no help
(other then to tell me it should be fixed)</DIV>
<DIV> </DIV>
<DIV>I have ran it up the AM route, the VAR route, and the smartnet route with
no avail.</DIV>
<DIV> </DIV>
<DIV>I called into TAC to get a duty manager and they are now saying this is a
Bug with all CM cases and all CM cases need to be opened via the 1800 number.
(and of course not bug id because it's confidental and no ETA on the
fix)</DIV>
<DIV> </DIV>
<DIV>I'm just curious if others are having the issue. my guess is it is
related to the new subscription smartnet stuff Cisco is doing.</DIV>
<DIV> </DIV>
<DIV>Just wanted to check with others.</DIV>
<DIV> </DIV>
<DIV>I get to the part where you selects CM in the left side but the
right side has nothing to select and therefor you can't open the case.</DIV>
<DIV> </DIV>
<DIV>TIA</DIV>
<DIV> </DIV>
<DIV>Scott</DIV></DIV>
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