<div dir="ltr">I brought this same thing up with the support guy out of our local cisco office, he said we were responsible for updating our own contracts (or make the partner do it) with new serial numbers if anything was RMA'd. Cisco doesn't do that as part of the return process I guess.<br>
<br><div class="gmail_quote">On Tue, Sep 2, 2008 at 4:37 PM, JASON BURWELL <span dir="ltr"><<a href="mailto:JASON.BURWELL@foundersfcu.com">JASON.BURWELL@foundersfcu.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">I think on rare ocassions serial numbers don't
get updated in a timely manner at Cisco. I have had situations in the past where
I opened a case with the serial number and it showed still under someone else's
support. Happened twice over quite a few RMAs so not much at all
really.</font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">Jason</font></span></div>
<div> </div><br></div></blockquote></div><br clear="all"><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>
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