<div dir="ltr">I've had similar problems with that list before. I've just put in a serial number for one of my MCS servers and opened the case under the SNT contract for the hardware. It at least gets the case opened up. I'm assuming someone checks on the back end to make sure I actually have ESW for callmanager before they queue up the SR with that group.<br>
<br><br><div class="gmail_quote">On Tue, Sep 2, 2008 at 2:18 PM, Scott Voll <span dir="ltr"><<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div dir="ltr"><div>is anyone else having issues opening CM tickets with the case open tool?</div>
<div> </div>
<div>I have been dealing with this for well over a week and <a href="mailto:web-help@cisco.com" target="_blank">web-help@cisco.com</a> has been no help (other then to tell me it should be fixed)</div>
<div> </div>
<div>I have ran it up the AM route, the VAR route, and the smartnet route with no avail.</div>
<div> </div>
<div>I called into TAC to get a duty manager and they are now saying this is a Bug with all CM cases and all CM cases need to be opened via the 1800 number. (and of course not bug id because it's confidental and no ETA on the fix)</div>
<div> </div>
<div>I'm just curious if others are having the issue. my guess is it is related to the new subscription smartnet stuff Cisco is doing.</div>
<div> </div>
<div>Just wanted to check with others.</div>
<div> </div>
<div>I get to the part where you selects CM in the left side but the right side has nothing to select and therefor you can't open the case.</div>
<div> </div>
<div>TIA</div>
<div> </div><font color="#888888">
<div>Scott</div></font></div>
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<br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>
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