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<DIV dir=ltr align=left><SPAN class=633583520-02092008><FONT face=Arial
color=#0000ff size=2>I think on rare ocassions serial numbers don't
get updated in a timely manner at Cisco. I have had situations in the past where
I opened a case with the serial number and it showed still under someone else's
support. Happened twice over quite a few RMAs so not much at all
really.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=633583520-02092008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=633583520-02092008><FONT face=Arial
color=#0000ff size=2>Jason</FONT></SPAN></DIV>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Lelio
Fulgenzi<BR><B>Sent:</B> Tuesday, September 02, 2008 4:02 PM<BR><B>To:</B> Randy
Homyk; 'Scott Voll'; 'Cisco Voyp List'<BR><B>Subject:</B> Re: [cisco-voip] TAC
case open on CM<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><FONT face=Arial size=2>tried that. it comes back saying my company didn't
purchase the equipment.</FONT></DIV>
<DIV> </DIV>
<DIV>Lelio<BR>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>...seen on a Geek Squad patch cord: "While it is the same length, this 7'
crossover cable<BR>is not regulation issue for most competitive Manhattan double
dutch leagues.</DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=rhomyk@homyk.net href="mailto:rhomyk@homyk.net">Randy Homyk</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=lelio@uoguelph.ca
href="mailto:lelio@uoguelph.ca">'Lelio Fulgenzi'</A> ; <A
title=svoll.voip@gmail.com href="mailto:svoll.voip@gmail.com">'Scott Voll'</A>
; <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">'Cisco Voyp List'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, September 02, 2008 4:00
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [cisco-voip] TAC case open
on CM</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">There is a serial
number option when you open a case with your login info…..</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">When trying to open a
callmanager tac case, use you contract number as your serial number for the
callmanager and it will open.</SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<DIV>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><STRONG><B><FONT face=Tahoma
color=teal size=3><SPAN lang=EN-AU
style="FONT-SIZE: 12pt; COLOR: teal; FONT-FAMILY: Tahoma">Randy
Homyk</SPAN></FONT></B></STRONG></P>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><FONT face=Verdana color=gray
size=1><SPAN lang=EN-AU
style="FONT-SIZE: 8pt; COLOR: gray; FONT-FAMILY: Verdana">CCIE Voice
#14584</SPAN></FONT></P>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><STRONG><B><FONT face=Tahoma
color=teal size=3><SPAN lang=EN-AU
style="FONT-SIZE: 12pt; COLOR: teal; FONT-FAMILY: Tahoma">Homyk
Systems</SPAN></FONT></B></STRONG></P>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><U><FONT face=Verdana color=blue
size=1><SPAN lang=EN-AU
style="FONT-SIZE: 8pt; COLOR: blue; FONT-FAMILY: Verdana">mailto: <A
href="mailto:rhomyk@homyk.net">rhomyk@homyk.net</A></SPAN></FONT></U></P>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><U><FONT face=Verdana color=blue
size=1><SPAN lang=EN-AU
style="FONT-SIZE: 8pt; COLOR: blue; FONT-FAMILY: Verdana">mailto: <A
href="mailto:rhomyk@bellsouth.net">rhomyk@bellsouth.net</A></SPAN></FONT></U></P>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><FONT face=Verdana color=gray
size=1><SPAN lang=EN-AU
style="FONT-SIZE: 8pt; COLOR: gray; FONT-FAMILY: Verdana">Phone:
+786-269-5175</SPAN></FONT></P>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><FONT face=Verdana color=gray
size=1><SPAN lang=EN-AU
style="FONT-SIZE: 8pt; COLOR: gray; FONT-FAMILY: Verdana">Fax:
+305-258-9156</SPAN></FONT></P>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><ST1:CITY><ST1:PLACE><FONT
face=Verdana color=gray size=1><SPAN lang=EN-AU
style="FONT-SIZE: 8pt; COLOR: gray; FONT-FAMILY: Verdana">Mobile</ST1:PLACE></ST1:CITY>:
786-269-5175</SPAN></FONT></P>
<P class=MsoNormal style="LINE-HEIGHT: 12pt"><STRONG><B><FONT face=Tahoma
color=teal size=3><SPAN lang=EN-AU
style="FONT-SIZE: 12pt; COLOR: teal; FONT-FAMILY: Tahoma"><A
href="http://www.homyk.net"><FONT size=2><SPAN
style="FONT-SIZE: 10pt">www.homyk.net</SPAN></FONT></A></SPAN></FONT></B></STRONG></P>
<P class=MsoPlainText><FONT face="Courier New" color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy"></SPAN></FONT> </P>
<P class=MsoNormal><FONT face="Times New Roman" color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy"></SPAN></FONT> </P></DIV>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"></SPAN></FONT> </P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Tahoma size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Tahoma">-----Original
Message-----<BR><B><SPAN style="FONT-WEIGHT: bold">From:</SPAN></B> <A
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</A>
[mailto:cisco-voip-bounces@puck.nether.net] <B><SPAN
style="FONT-WEIGHT: bold">On Behalf Of </SPAN></B>Lelio Fulgenzi<BR><B><SPAN
style="FONT-WEIGHT: bold">Sent:</SPAN></B> Tuesday, September 02, 2008 3:00
PM<BR><B><SPAN style="FONT-WEIGHT: bold">To:</SPAN></B> Scott Voll; Cisco Voyp
List<BR><B><SPAN style="FONT-WEIGHT: bold">Subject:</SPAN></B> Re:
[cisco-voip] TAC case open on CM</SPAN></FONT></P>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </P>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I wish I could open under warranty
TAC cases with the online tool. My account team said this is not available and
all under warranty TAC cases have to be open with the 1800
number.</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Anyone else hear
this?</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN
style="FONT-SIZE: 12pt">Lelio<BR>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph,
Ontario N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>...seen on a Geek Squad patch cord: "While it is the same length, this 7'
crossover cable<BR>is not regulation issue for most competitive Manhattan
double dutch leagues.</SPAN></FONT></P></DIV>
<BLOCKQUOTE
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium none; PADDING-LEFT: 4pt; PADDING-BOTTOM: 0in; MARGIN: 5pt 0in 5pt 3.75pt; BORDER-LEFT: black 1.5pt solid; PADDING-TOP: 0in; BORDER-BOTTOM: medium none">
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">----- Original Message -----
</SPAN></FONT></P></DIV>
<DIV style="font-color: black">
<P class=MsoNormal style="BACKGROUND: #e4e4e4; MARGIN-LEFT: 0.5in"><B><FONT
face=Arial size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">From:</SPAN></FONT></B><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> <A
title=svoll.voip@gmail.com href="mailto:svoll.voip@gmail.com">Scott Voll</A>
</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><B><FONT face=Arial
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">To:</SPAN></FONT></B><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"> <A
title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">Cisco Voyp List</A>
</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><B><FONT face=Arial
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Sent:</SPAN></FONT></B><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
Tuesday, September 02, 2008 2:18 PM</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><B><FONT face=Arial
size=2><SPAN
style="FONT-WEIGHT: bold; FONT-SIZE: 10pt; FONT-FAMILY: Arial">Subject:</SPAN></FONT></B><FONT
face=Arial size=2><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">
[cisco-voip] TAC case open on CM</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">is anyone else having issues opening CM
tickets with the case open tool?</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">I have been dealing with this for well
over a week and <A href="mailto:web-help@cisco.com">web-help@cisco.com</A>
has been no help (other then to tell me it should be
fixed)</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">I have ran it up the AM route, the VAR
route, and the smartnet route with no avail.</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">I called into TAC to get a duty manager
and they are now saying this is a Bug with all CM cases and all CM cases
need to be opened via the 1800 number. (and of course not bug id because
it's confidental and no ETA on the fix)</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">I'm just curious if others are having
the issue. my guess is it is related to the new subscription smartnet
stuff Cisco is doing.</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">Just wanted to check with
others.</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">I get to the part where you
selects CM in the left side but the right side has nothing to select and
therefor you can't open the case.</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">TIA</SPAN></FONT></P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt"></SPAN></FONT> </P></DIV>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN style="FONT-SIZE: 12pt">Scott</SPAN></FONT></P></DIV></DIV>
<DIV class=MsoNormal style="MARGIN-LEFT: 0.5in; TEXT-ALIGN: center"
align=center><FONT face="Times New Roman" size=3><SPAN
style="FONT-SIZE: 12pt">
<HR align=center width="100%" SIZE=2>
</SPAN></FONT></DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><FONT face="Times New Roman"
size=3><SPAN
style="FONT-SIZE: 12pt">_______________________________________________<BR>cisco-voip
mailing
list<BR>cisco-voip@puck.nether.net<BR>https://puck.nether.net/mailman/listinfo/cisco-voip</SPAN></FONT></P></BLOCKQUOTE></DIV></BLOCKQUOTE></BODY></HTML>