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<p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Thanks Jonathan. This is from
the Cisco document ID: 59661<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt'>This
problem occurs when the CRS issues the <b>Consult Transfer </b>request to send
a call from the CTI port to<o:p></o:p></span></p>
<p class=MsoNormal style='text-autospace:none'><span style='font-size:11.0pt'>the
ICD device, it needs two sessions. One session is for holding the call in queue
and the other session is for<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt'>ringing the ICD device. In
case the maximum number of calls is configured as 1, the call transfer fails.</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Rasim Duric<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Network Analyst (CCS)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>University of Guelph<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Guelph, N1G 2W1, ON<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>519-824-4120x53146<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>rduric@uoguelph.ca<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm'>
<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Jonathan Charles [mailto:jonvoip@gmail.com]
<br>
<b>Sent:</b> September-04-08 12:14 PM<br>
<b>To:</b> Rasim Duric<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Busy Triggers and Max Calls for CTI ports<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>Realistically, since JTAPI is
going to control these ports directly, they will never place a second call onto
a CTI port in a JTAPI Call Control Group, so this really is not an issue.<br>
<br>
<br>
Jonathan<o:p></o:p></p>
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<p class=MsoNormal>On Thu, Sep 4, 2008 at 10:53 AM, Rasim Duric <<a
href="mailto:rduric@uoguelph.ca">rduric@uoguelph.ca</a>> wrote:<o:p></o:p></p>
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<p>In my CCM 4.1(3) and IPCCX 4.0(5) environment CTI ports are being
generated automatically during a new JTAPI Call Control Group creation.
By default, the Max Calls is set to 4 and Busy Triggers is set to 2 for
these CTI ports. Some Cisco documentation points out that the Busy Triggers
should be set to 1 and Max Calls should be set to 3 or more for CTI ports. It
appears that my CRS applications work OK with the default settings but I'd like
to have a consistent and correct configuration. <o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Should I modify the Busy Trigger (from 2 to 1) for every CTI port? Thanks.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p>I do always set the Max Calls to 2 and Busy Triggers to 1 for my ICD lines.<o:p></o:p></p>
<p> <o:p></o:p></p>
<p> <o:p></o:p></p>
<p>Rasim Duric<o:p></o:p></p>
<p>Network Analyst (CCS)<o:p></o:p></p>
<p>University of Guelph<o:p></o:p></p>
<p>Guelph, N1G 2W1, ON<o:p></o:p></p>
<p>519-824-4120x53146<o:p></o:p></p>
<p><a href="mailto:rduric@uoguelph.ca" target="_blank">rduric@uoguelph.ca</a><o:p></o:p></p>
<p> <o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><br>
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<p class=MsoNormal><o:p> </o:p></p>
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