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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>This document has details;<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a
href="http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008026e0d6.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008026e0d6.shtml</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>Also
confirm the following configurations in CallManager:<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>-
Agent ICD extensions must NOT be "Shared Lines"<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>-
Agent ICD extensions must be configured with Maximum Number of Calls =2<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>-
Agent ICD extensions must be configured with Busy Trigger = 1<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>-
Agents should NOT use Park or Pickup functions on ICD calls<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>-
CTI Port DN's should be configured with Busy Trigger = 1<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>-
If you use "Hold" and "Unhold" steps in the scripts, then
CTI Port<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>DN's
should be configured with Maximum Number of Calls = 3 (instead of<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Courier New"'>the
default of "2")<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Jonathan Charles<br>
<b>Sent:</b> Thursday, September 04, 2008 12:14 PM<br>
<b>To:</b> Rasim Duric<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Busy Triggers and Max Calls for CTI ports<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Realistically, since JTAPI is
going to control these ports directly, they will never place a second call onto
a CTI port in a JTAPI Call Control Group, so this really is not an issue.<br>
<br>
<br>
Jonathan<o:p></o:p></p>
<div>
<p class=MsoNormal>On Thu, Sep 4, 2008 at 10:53 AM, Rasim Duric <<a
href="mailto:rduric@uoguelph.ca">rduric@uoguelph.ca</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p><span lang=EN-CA>In my CCM 4.1(3) and IPCCX 4.0(5) environment CTI ports are
being generated automatically during a new JTAPI Call Control Group
creation. By default, the Max Calls is set to 4 and Busy Triggers is set
to 2 for these CTI ports. Some Cisco documentation points out that the Busy
Triggers should be set to 1 and Max Calls should be set to 3 or more for CTI
ports. It appears that my CRS applications work OK with the default settings
but I'd like to have a consistent and correct configuration. <o:p></o:p></span></p>
<p><span lang=EN-CA> <o:p></o:p></span></p>
<p><span lang=EN-CA>Should I modify the Busy Trigger (from 2 to 1) for every
CTI port? Thanks.<o:p></o:p></span></p>
<p><span lang=EN-CA> <o:p></o:p></span></p>
<p><span lang=EN-CA>I do always set the Max Calls to 2 and Busy Triggers to 1
for my ICD lines.<o:p></o:p></span></p>
<p><span lang=EN-CA> <o:p></o:p></span></p>
<p><span lang=EN-CA> <o:p></o:p></span></p>
<p><span lang=EN-CA>Rasim Duric<o:p></o:p></span></p>
<p><span lang=EN-CA>Network Analyst (CCS)<o:p></o:p></span></p>
<p><span lang=EN-CA>University of Guelph<o:p></o:p></span></p>
<p><span lang=EN-CA>Guelph, N1G 2W1, ON<o:p></o:p></span></p>
<p><span lang=EN-CA>519-824-4120x53146<o:p></o:p></span></p>
<p><span lang=EN-CA><a href="mailto:rduric@uoguelph.ca" target="_blank">rduric@uoguelph.ca</a><o:p></o:p></span></p>
<p><span lang=EN-CA> <o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
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<p class=MsoNormal><o:p> </o:p></p>
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