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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Wes,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Thanks for the reply.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>I have investigated the
XML Object “Key: Services”. It’s basically a function to open
“Services” menu on the IP Phone.</span></font><font color=black><span
lang=EN-US style='color:windowtext'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font><font
color=black><span lang=EN-US style='color:windowtext'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>It worked fine to clear
data onto IP Phone 7970; but the problem is that if there is no data on the
screen and we push this object, than it opens “Services Menu”.</span></font><font
color=black><span lang=EN-US style='color:windowtext'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></font><font
color=black><span lang=EN-US style='color:windowtext'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>During a call, if user
presses “Exit” button to clear data and at the end of call, if we
try to clear the data as well, it will open “Services Menu” and
it’s the same problem as we were having with “Key:Soft3”. </span></font><font
color=black><span lang=EN-US style='color:windowtext'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial;color:navy'>So this object did not
help us to sort the problem.</span></font><font color=black><span lang=EN-US
style='color:windowtext'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I looked at the bug ID but it doesn’t
say anything.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I opened a TAC case but the TAC engineer
politely informed me that TAC cannot deal with these types of problems and
referred me to the Developers Web Site.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div>
<p class=MsoAutoSig><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Regards,<o:p></o:p></span></font></p>
<p class=MsoAutoSig><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoAutoSig><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Keith.<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
lang=EN-US style='font-size:12.0pt;color:navy'><o:p> </o:p></span></font></p>
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color=black face="Times New Roman"><span lang=EN-US style='font-size:12.0pt;
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<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span lang=EN-US
style='font-size:10.0pt;font-family:Tahoma;color:windowtext;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span lang=EN-US style='font-size:10.0pt;
font-family:Tahoma;color:windowtext'> Wes Sisk [mailto:wsisk@cisco.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> 05 September 2008 13:27<br>
<b><span style='font-weight:bold'>To:</span></b> Keith Allan<br>
<b><span style='font-weight:bold'>Cc:</span></b> cisco-voip@puck.nether.net<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] URI
Softkey:Exit Fails on model 79X1 Phones</span></font><font color=black><span
lang=EN-US style='color:windowtext'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt'>Keith,<br>
<br>
Init:Services should accomplish the same and is universally supported.
For Softkey:Exit please do open a TAC case. CSCee43064 was filed for this
issue and previously closed because "Exit was not part of the original and
standard SDK but rather an extension on the 7940/60 model phones".
That said, newest SDK indicates Exit is valid:<br>
<a
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/xsi/7_0/english/programming/guide/xsi70uri.html#wp1053237">http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/xsi/7_0/english/programming/guide/xsi70uri.html#wp1053237</a><br>
<br>
We just need a TAC case to perform official tracking.<br>
<br>
/Wes<br>
<br>
Keith Allan wrote: <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'>We are using Cisco IP Phone
objects to display information on the phone. In order to clear the
information, we call Softkey URI “Softkey:Exit” and it clears the
information on 7940 and 7960. However, the same URI is not working on 7941,
7961 and 7970. </span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><u1:p><span
style='font-size:10.0pt;font-family:Calibri'> </span></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'>The “</span></defanghtml_span></font><font
size=2 face="Courier New"><defanghtml_span style="font-size: 10pt; font-family: "Courier New";" lang="EN-US"><span
style='font-size:10.0pt;font-family:"Courier New"'>Cisco Unified IP Phone
Services Application Development Notes, Release 6.0(1)” at </span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face="Courier New"><defanghtml_span style="font-size: 10pt; font-family: "Courier New";" lang="EN-US"><u1:p><span
style='font-size:10.0pt;font-family:"Courier New"'> </span></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><u><font size=2 color=blue face="Courier New"><defanghtml_span style="font-size: 10pt; font-family: "Courier New"; color: blue;" lang="EN-US"><span
style='font-size:10.0pt;font-family:"Courier New";color:blue'><a
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/xsi/6_0/"
defanghtml_moz-do-not-send=true>http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/xsi/6_0/<defanghtml_span lang="EN-GB">english/programming/guide/xsi60uri.html#wp1033136</defanghtml_span></a></span></defanghtml_span></font></u><o:p></o:p></p>
<defanghtml_span style="font-size: 11pt; font-family: Calibri;"><u1:p></u1:p></defanghtml_span>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'> </span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'>states all the phone models are
supported.</span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><u1:p><span
style='font-size:10.0pt;font-family:Calibri'> </span></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'>The returned error is “URI
not found” with “Status=6”.</span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'> </span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'>Following is the code snippet we
are using.</span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'> </span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><b><u><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri; font-weight: bold;"><span
style='font-size:10.0pt;font-family:Calibri;font-weight:bold'>XML Request
to CUCM:</span></defanghtml_span></font></u></b><o:p></o:p></p>
<defanghtml_span style="font-size: 11pt; font-family: Calibri;"><u1:p></u1:p></defanghtml_span>
<p class=MsoNormal><b><u><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri; font-weight: bold;"><span
style='font-size:10.0pt;font-family:Calibri;font-weight:bold'> </span></defanghtml_span></font></u></b><o:p></o:p></p>
<defanghtml_span style="font-size: 11pt; font-family: Calibri;"><u1:p></u1:p></defanghtml_span>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'><CiscoIPPhoneExecute></span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'>
<ExecuteItem URL="SoftKey:Exit"/></span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'></CiscoIPPhoneExecute></span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'> </span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'> </span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><b><u><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri; font-weight: bold;"><span
style='font-size:10.0pt;font-family:Calibri;font-weight:bold'>Response from
CUCM:</span></defanghtml_span></font></u></b><o:p></o:p></p>
<defanghtml_span style="font-size: 11pt; font-family: Calibri;"><u1:p></u1:p></defanghtml_span>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'> <?xml
version="1.0" encoding="iso-8859-1" ?> </span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'>- <CiscoIPPhoneResponse></span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'>
<ResponseItem URL="SoftKey:Exit" Data="URI not found"
Status="6" /> </span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Calibri><defanghtml_span style="font-size: 11pt; font-family: Calibri;"><span
style='font-size:10.0pt;font-family:Calibri'>
</CiscoIPPhoneResponse></span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><defanghtml_span style="font-size: 10pt; font-family: Arial;"><u1:p><span
style='font-size:10.0pt;font-family:Arial'> </span></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><defanghtml_span style="font-size: 10pt; font-family: Arial;"><u1:p><span
style='font-size:10.0pt;font-family:Arial'> </span></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><defanghtml_span style="font-size: 10pt; font-family: Arial;"><span
style='font-size:10.0pt;font-family:Arial'>We have tried different firmware
releases including the latest. Anyone come across this problem and knows
of a solution?</span><u1:p></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=black face=Arial><defanghtml_span style="font-size: 10pt; font-family: Arial;"><u1:p><span
style='font-size:10.0pt;font-family:Arial'> </span></u1:p></defanghtml_span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><defanghtml_span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-US"><span
style='font-size:10.0pt;font-family:Arial;color:navy'>Regards</span></defanghtml_span></font><o:p></o:p></p>
<defanghtml_span style="color: navy;" lang="EN-US"><u1:p></u1:p></defanghtml_span>
<p class=MsoNormal><font size=2 color=navy face=Arial><defanghtml_span style="font-size: 10pt; font-family: Arial; color: navy;" lang="EN-US"><span
style='font-size:10.0pt;font-family:Arial;color:navy'> </span></defanghtml_span></font><o:p></o:p></p>
<defanghtml_span style="color: navy;" lang="EN-US"><u1:p></u1:p></defanghtml_span>
<p class=MsoNormal><b><font size=1 color=navy face=Arial><defanghtml_span style="font-size: 9pt; font-family: Arial; color: navy; font-weight: bold;"><span
style='font-size:7.5pt;font-family:Arial;color:navy;font-weight:bold'>Keith</span></defanghtml_span></font></b><o:p></o:p></p>
<defanghtml_span style="color: navy;" lang="EN-US"><u1:p></u1:p></defanghtml_span>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><defanghtml_span style="font-size: 12pt;"><u1:p><span
style='font-size:12.0pt'> <o:p></o:p></span></u1:p></defanghtml_span></font></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
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style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre><font
size=2 color=black face="Courier New"><span style='font-size:10.0pt'>_______________________________________________<o:p></o:p></span></font></pre><pre><font
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