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<DIV><FONT face=Arial size=2>In Unity 4.X you had to use the advanced settings
tool to enable the error greeting in the gui. Not sure if you need to do that in
5/7</FONT></DIV>
<DIV> </DIV>
<DIV>--------------------------------------------------------------------------------<BR>Lelio
Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario
N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX
(JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
<BR>"Bad grammar makes me [sic]" - Tshirt<BR></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=pat-cv@wcyv.com href="mailto:pat-cv@wcyv.com">Pat Hayes</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=jason.aarons@us.didata.com
href="mailto:jason.aarons@us.didata.com">Jason Aarons (US)</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A title=cisco-voip@puck.nether.net
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, September 11, 2008 5:46
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [cisco-voip] Unity Unified
Messaging 5x/7x > Call Handler</DIV>
<DIV><BR></DIV>
<DIV dir=ltr>If everything can go to the same extension, then you just need to
edit the error greeting for whatever call handler(s) your inbound calls are
hitting. That's where they get routed when they dial an invalid extension. Set
the 'after greeting' action to attempt transfer to the receptionist.<BR><BR>If
you need different extension ranges to go to different receptionists, your
only other option is using internet subscribers, which is the same amount of
overhead as call handlers.<BR><BR>
<DIV class=gmail_quote>On Thu, Sep 11, 2008 at 3:43 PM, Jason Aarons (US)
<SPAN dir=ltr><<A
href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</A>></SPAN>
wrote:<BR>
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style="PADDING-LEFT: 1ex; MARGIN: 0pt 0pt 0pt 0.8ex; BORDER-LEFT: rgb(204,204,204) 1px solid">
<DIV lang=EN-US vlink="purple" link="blue">
<DIV>
<P>In Callmanager you can add a Translation Pattern 5XXX to 5101
(Receptionist). If someone mis-dials a number or number that doesn't exist
in database it goes to Receptionist.</P>
<P> </P>
<P>How can I do the same thing in Unity Unified Messaging 5x/7x?</P>
<P><BR>Currently for Dial-by-number in the main Opening Greeting there are
100+ call handlers built as "Transfer" Call Handlers. Eg
CallHandler "UserXFer 7199 7376" extension 7376 does a Call
Transfer > Ring a Subscriber at this extension: 7199
(Receptionist) The user at 7376 is no longer with the company and his
subscriber mailbox was deleted and the transfer call handler created.</P>
<P> </P>
<P>I'd like to get rid of these transfer Call Handlers, yet allow someone to
enter a number that isn't assigned to subscriber be transferred to the
Receptionist.</P>
<P> </P>
<P>Not sure if a Call Routing rule could replace all these transfer Call
Handlers.</P></DIV></DIV>
<DIV>
<P></P>
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