<div dir="ltr"><div>your lucky then. anything I do with licensing is at least a couple days.</div>
<div> </div>
<div>Scott<br><br></div>
<div class="gmail_quote">On Tue, Sep 16, 2008 at 8:48 AM, Joe Cisco <span dir="ltr"><<a href="mailto:smetsysocsic@gmail.com">smetsysocsic@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">I usually email all licensing issues (even if i don't have an open TAC<br>case) to <a href="mailto:licensing@cisco.com">licensing@cisco.com</a> and typically I get an answer within an<br>
hour, sometimes less, occasionally more. It appears that as long as<br>you send it using the email address tied to your CCO account they'll<br>open a case and tie it back to your CCO ID.<br><br>I don't know why, but it seems to work much more quickly/easily than<br>
dialing in or even the using the "case open" tool.<br><br>-Joe C.<br>
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<div></div>
<div class="Wj3C7c"><br><br><br>On Mon, Sep 15, 2008 at 7:42 PM, Jason Aarons (US)<br><<a href="mailto:jason.aarons@us.didata.com">jason.aarons@us.didata.com</a>> wrote:<br>><br>> I disagree, you get stuck with a 2 port system and not enough suscriber mailboxes with the wrong mac.<br>
><br>> I had this happen 4 weeks ago, a simple wrong mac took licensing 3 days to fix. It's 4 to 12 hours between responses with <a href="mailto:licensing@cisco.com">licensing@cisco.com</a>, and you can only re-que no live discussion.<br>
><br>> Thank goodness they weren't in production.<br>><br>> -----Original Message-----<br>> From: Ryan West <<a href="mailto:rwest@zyedge.com">rwest@zyedge.com</a>><br>> Sent: Monday, September 15, 2008 2:19 PM<br>
> To: Joe Cisco <<a href="mailto:smetsysocsic@gmail.com">smetsysocsic@gmail.com</a>>; Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>><br>> Cc: Cisco Voyp List <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
> Subject: Re: [cisco-voip] MAC address for filling out UCSS<br>><br>> Isn't UCSS just software subscription support? I'd say use your new server to register it, but I don't think it will cause you any downtime if you have the wrong MAC. The licensing guys should be able to update to your new server without much issue.<br>
><br>> Anyhow, you can checkout <a href="http://www.cisco.com/go/ucss" target="_blank">http://www.cisco.com/go/ucss</a> if you want to read marketing fluff :)<br>><br>> -ryan<br>><br>> -----Original Message-----<br>
> From: <a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a> [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] On Behalf Of Joe Cisco<br>
> Sent: Monday, September 15, 2008 4:34 PM<br>> To: Lelio Fulgenzi<br>> Cc: Cisco Voyp List<br>> Subject: Re: [cisco-voip] MAC address for filling out UCSS<br>><br>> Yes, you need to put in the MAC of the active NIC of whatever server<br>
> unity will be running on. This is "hashed" into the license key and<br>> the system will not function if the mac you input doesn't match the<br>> mac of the server you run unity on.<br>><br>> -Joe C.<br>
><br>> On Mon, Sep 15, 2008 at 2:48 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>> wrote:<br>>> I'm filling out the online form for UCSS for Unity and it's asking for a MAC<br>
>> address. I'm just wondering what that MAC address is used for and if it's<br>>> used for creating a licence PAK file. We are in the midst of migrating to<br>>> new equipment and I'm wondering if I'm better off using the new hardware<br>
>> MAC.<br>>><br>>> Lelio<br>>> --------------------------------------------------------------------------------<br>>> Lelio Fulgenzi, B.A.<br>>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>>> ...seen on a Geek Squad patch cord: "While it is the same length, this 7'<br>
>> crossover cable<br>>> is not regulation issue for most competitive Manhattan double dutch leagues.<br>>> _______________________________________________<br>>> cisco-voip mailing list<br>>> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
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