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<p class=MsoNormal><span style='color:#1F497D'>Jan,<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>The easiest way to handle this
would be to restrict calling party information for outbound calls and restrict
connected party information for inbound calls to the desk.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Helpdesk phone is placed in
Helpdesk_CSS<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>Inside Helpdesk_CSS there is a
partition containing a translation that is used to reach other partitions.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>That translation is then
configured to restrict calling party info.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>On the flipside, you’ll
mask the calls coming from all the other internal extensions into the helpdesk
by using a translation that reaches the helpdesk and restricting connected
party info.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>See <a
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_3/ccmsys/a03rp.html#wp1051056">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/4_2_3/ccmsys/a03rp.html#wp1051056</a>
for more info on caller id.<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>--<br>
<br>
</span><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:black'>MARK TURPIN</span></b><span style='font-size:8.0pt;font-family:
"Verdana","sans-serif";color:black'> </span><span style='font-size:8.0pt;
font-family:"Verdana","sans-serif";color:red'>|</span><span style='font-size:
8.0pt;font-family:"Verdana","sans-serif";color:black'> Systems
Engineer </span><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:red'>| </span><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:black'>CCIE 21649 (Voice) </span><span style='font-size:8.0pt;
font-family:"Verdana","sans-serif";color:red'>|</span><span style='font-size:
8.0pt;font-family:"Verdana","sans-serif";color:black'> Calence / Insight
Networking Solutions </span><span style='font-size:8.0pt;font-family:
"Verdana","sans-serif";color:red'>|</span><span style='font-size:8.0pt;
font-family:"Verdana","sans-serif";color:black'> <a
href="http://www.calence.com">www.calence.com</a> </span><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:black'>t. 314.656.2315 c. 314.660.5800 f.
314.656.2355 <a href="mailto:mark.turpin@calence.com"
target="_blank">mark.turpin@calence.com</a></span></b><span style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Garamond","serif";
color:black'>The information contained in this message and any attachment may
contain privileged or confidential information protected from disclosure. If
you are not the intended recipient, or an employee or agent responsible for
delivering this message to the intended recipient, you are hereby notified that
any review, dissemination, distribution or copying of this information is
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please notify the sender immediately by replying to this message and destroying
the original and all copies. Thank you.</span></b><span style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:black'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Abdulgani Jan (South of Tyne and Wear)<br>
<b>Sent:</b> Thursday, September 18, 2008 8:06 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Internal Masking<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-GB>Hello we are using CCM 4.2 and i have been
asked to provide an internal number masking facility for the Helpdesk
staff because they are getting call back etc straight to their
lines. Externally it works a treat with the number masking option.
Im sure there are people out there who have the same problem in hiding numbers
internally. Is there any way of doing it without a VB script or do
i have to create a CSS/partition just for them?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB>I hope one of you egg spurts can help </span><span
lang=EN-GB style='font-family:Wingdings'>J</span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
0in;margin-left:.5in;margin-bottom:.0001pt'><span lang=EN-GB style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:black'>Jan Abdulgani<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
0in;margin-left:.5in;margin-bottom:.0001pt'><b><span lang=EN-GB
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:black'>Telecoms
Officer</span></b><span lang=EN-GB style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
0in;margin-left:.5in;margin-bottom:.0001pt'><span lang=EN-GB style='font-size:
12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><b><span lang=EN-GB
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#FF9900'>Telecoms
Support Service</span></b><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
0in;margin-left:.5in;margin-bottom:.0001pt'><span lang=EN-GB style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:black'>NHS South of Tyne &
Wear</span><span lang=EN-GB style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
0in;margin-left:.5in;margin-bottom:.0001pt'><span lang=EN-GB style='font-size:
12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:5.0pt;margin-right:0in;margin-bottom:
0in;margin-left:.5in;margin-bottom:.0001pt'><span lang=EN-GB style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:black'>based at</span><span
lang=EN-GB style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=EN-GB style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:black'>South Tyneside Primary
Care Trust</span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=EN-GB style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:black'>Clarendon</span><span
lang=EN-GB style='color:black'><br>
</span><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>Windmill Way</span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=EN-GB style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:black'>Hebburn</span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><span lang=EN-GB style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:black'>Tyne and Wear</span><span
lang=EN-GB style='color:black'><br>
</span><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>NE31 1AT<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><b><span lang=EN-GB
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Tel</span></b><span
lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>:
0191 2831120<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><b><span lang=EN-GB
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>Fax</span></b><span
lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>:
0191 2831097<br>
<b>Email</b>: </span><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>jan.abdulgani@sotw.nhs.uk</span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
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