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How about opening up the trace file and looking for obvious errors (keywords "error", "fail", etc)?<div><br></div><div>If you find something odd let us know.</div><div><br><div> <p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="3" style="font: 12.0px Helvetica">-Ryan</font></p> </div><br><div><div>On Sep 18, 2008, at 10:19 AM, Matthew Loraditch wrote:</div><br class="Apple-interchange-newline"> <div class="Section1"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:#1F497D">Ok did that and still no dice, Lots of more detailed debugs now, if I send the debugs to TAC, will they help, I Just want to be able to see the lines as I am pretty sure what we need will work if I can do that. I don’t care about actually being able to manipulate the phone or using outlook click to call<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:#1F497D"><o:p> </o:p></span></p> <div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"; color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:black">Matthew Loraditch</span></b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif";color:black"><br> 10944 Beaver Dam Road, Suite A<br> Hunt Valley, Maryland 21030 <br> <a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a><br> (p) (410) 252-8830<br> (F) (443) 541-1593<br> <br> Visit us at <a href="http://www.heliontechnologies.com"><span style="color: black">www.heliontechnologies.com</span></a> <br> Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a> for fast assistance!</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:#1F497D"><o:p></o:p></span></p> </div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:#1F497D"><o:p> </o:p></span></p> <div> <div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Matthew Loraditch<br> <b>Sent:</b> Thursday, September 18, 2008 10:09 AM<br> <b>To:</b> Ryan Ratliff<br> <b>Cc:</b> <a href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a><br> <b>Subject:</b> Re: [cisco-voip] Cisco TSP not showing any lines<o:p></o:p></span></p> </div> </div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:#1F497D">Did reboot after install, did not reboot after changing settings, so trying that now, also have enabled detailed traces on the tsp<o:p></o:p></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:#1F497D"><o:p> </o:p></span></p> <div><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"; color:#1F497D"><o:p> </o:p></span></p><p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:black">Matthew Loraditch</span></b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif";color:black"><br> 10944 Beaver Dam Road, Suite A<br> Hunt Valley, Maryland 21030 <br> <a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a><br> (p) (410) 252-8830<br> (F) (443) 541-1593<br> <br> Visit us at <a href="http://www.heliontechnologies.com"><span style="color: black">www.heliontechnologies.com</span></a> <br> Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a> for fast assistance!</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:#1F497D"><o:p></o:p></span></p> </div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"; color:#1F497D"><o:p> </o:p></span></p> <div> <div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ryan Ratliff [<a href="mailto:rratliff@cisco.com">mailto:rratliff@cisco.com</a>] <br> <b>Sent:</b> Thursday, September 18, 2008 10:07 AM<br> <b>To:</b> Matthew Loraditch<br> <b>Cc:</b> <a href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a><br> <b>Subject:</b> Re: [cisco-voip] Cisco TSP not showing any lines<o:p></o:p></span></p> </div> </div><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Have you looked at the TSP logs on the PC? Make sure you reboot after install and after configuring the TSP settings.<o:p></o:p></p> <div><p class="MsoNormal"><o:p> </o:p></p> <div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; "><span style="font-size:9.0pt; font-family:"Helvetica","sans-serif"">-Ryan</span><o:p></o:p></div> </div><p class="MsoNormal"><o:p> </o:p></p> <div> <div><p class="MsoNormal">On Sep 18, 2008, at 10:03 AM, Matthew Loraditch wrote:<o:p></o:p></p> </div><p class="MsoNormal"><o:p> </o:p></p> <div><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">We just upgraded to 6.1.2. I have updated the TSP on my user’s machines but I can’t get TSP to show any lines, I have the user account associated with the phone, and they are in the Standard CCM End Users and Standard CTI Enabled Groups, I also added them to Standard CTI allow control of all devices for testing yet the lines still will not enumerate when I go to call contact in outlook or in another piece of software we use that monitors caller id for integration with our Client Database. TAC doesn’t support the outlook integration and I’m not sure how I can get this figured out, does anyone have any ideas of how to fix or how to word to TAC to get them to help. <o:p></o:p></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks again!<o:p></o:p></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> </span><o:p></o:p></p><p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="color:black">Matthew Loraditch</span></b><span style="color:black"><br> 10944 Beaver Dam Road, Suite A<br> Hunt Valley, Maryland 21030 <br> <a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a><br> (p) (410) 252-8830<br> (F) (443) 541-1593<br> <br> Visit us at <a href="http://www.heliontechnologies.com"><span style="color: black">www.heliontechnologies.com</span></a> <br> Support Issue? 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