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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>It’s working, it’s working!!!!! I closed out outlook and reopened
and the lines are there now, hopefully they will be on the users machine as
well when I call him back later!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Matthew Loraditch</span></b><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:black'><br>
10944 Beaver Dam Road, Suite A<br>
Hunt Valley, Maryland 21030 <br>
<a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com"><span style='color:
black'>www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span
style='color:black'>support@heliontechnologies.com</span></a> for fast
assistance!</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Thursday, September 18, 2008 11:37 AM<br>
<b>To:</b> Ryan Ratliff<br>
<b>Cc:</b> cisco-voip@puck-nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco TSP not showing any lines<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Below are two sets of entries that mention errors and the last
one is what I am seeing on a constant basis<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.698 CiscoTSP001.tsp|
CSelsiusTSP::CSelsiusTSP() Failed to read
BlockDynamicData|<LVL::Detailed><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.698 CiscoTSP001.tsp|
CSelsiusTSP::CSelsiusTSP()
m_BlockDynamicDataFlag=0|<LVL::Detailed><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.698 CiscoTSP001.tsp|
CSelsiusTSP::CSelsiusTSP() Failed to read
UseModifiedDNForExternalParty|<LVL::Detailed><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.698 CiscoTSP001.tsp|
CSelsiusTSP::CSelsiusTSP()
m_UsingModifiedDNForExternalParty=0x00000000|<LVL::Detailed><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.698
CiscoTSP001.tsp|-->CSelsiusTSPSecureMemMgr::CSelsiusTSPSecureMemMgr()
|<LVL::Entry_exit><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.698
CiscoTSP001.tsp|<--CSelsiusTSPSecureMemMgr::CSelsiusTSPSecureMemMgr()
|<LVL::Entry_exit><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.698 CiscoTSP001.tsp|
CSelsiusTSP::CSelsiusTSP() TAPI ProcessID = 860|<LVL::Detailed><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.698
CiscoTSP001.tsp|-->CSelsiusTSP::StartEventThread()
|<LVL::Entry_exit><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.698 CiscoTSP001.tsp|
CSelsiusTSP::StartEventThread() Created event
thread.|<LVL::Detailed><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.698
CiscoTSP001.tsp|<--CSelsiusTSP::StartEventThread()
|<LVL::Entry_exit><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.869
CiscoTSP001.tsp|-->CSelsiusTSP::SetTSPInitErrorCode()
|<LVL::Entry_exit><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.869 CiscoTSP001.tsp| CSelsiusTSP::SetTSPInitErrorCode()
GetTspConnectState = 0|<LVL::Detailed><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.869
CiscoTSP001.tsp|<--CSelsiusTSP::SetTSPInitErrorCode()
|<LVL::Entry_exit><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.869
CiscoTSP001.tsp|<--CQBEHelperBase::ConnectToCtiManager()
|<LVL::Entry_exit><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.869
CiscoTSP001.tsp|-->CSelsiusTSP::SetTSPInitErrorCode()
|<LVL::Entry_exit><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.869 CiscoTSP001.tsp|
CSelsiusTSP::SetTSPInitErrorCode() GetTspConnectState = 0|<LVL::Detailed><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.869
CiscoTSP001.tsp|<--CSelsiusTSP::SetTSPInitErrorCode()
|<LVL::Entry_exit><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 10:14:34.869
CiscoTSP001.tsp|-->CQBEHelperBase::InitializeTSP()
|<LVL::Entry_exit><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 11:34:43.333
CiscoTSP001.tsp|-->CSelsiusTSPLink::getMessage()
|<LVL::Entry_exit><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 11:34:43.333
CiscoTSP001.tsp|-->CSelsiusTSPLink::waitForMessage()
|<LVL::Entry_exit><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 11:34:43.333 CiscoTSP001.tsp|
CSelsiusTSPLink::waitForMessage() Waiting on select(). hSocket=3608,
timeout=2|<LVL::Detailed><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 11:34:45.036 CiscoTSP001.tsp|
CCtiHeartbeat::heartbeatLoop() Time-out. wait() return=-1
waitTimeout=30000|<LVL::Detailed><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 11:34:45.036 CiscoTSP001.tsp|
CCtiHeartbeat::heartbeatLoop() Sending heartbeat
message|<LVL::Detailed><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 11:34:45.036
CiscoTSP001.tsp|-->CCtiInterface::SendHeartbeat()
|<LVL::Entry_exit><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 11:34:45.036 CiscoTSP001.tsp|-->CCtiInterface::sendCtiMessage()
|<LVL::Entry_exit><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 11:34:45.036 CiscoTSP001.tsp|-->SendMessage()
|<LVL::Entry_exit><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 11:34:45.036 CiscoTSP001.tsp|-->Heartbeat::Trace
|<LVL::Entry_exit><MASK::0200><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 11:34:45.036 CiscoTSP001.tsp|
Heartbeat::Trace <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> dummyHeader.dwLen =24<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> dummyHeader.dwType =0<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> dwMagicCookie
=0xFFFFDDDD<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> dwProtocolVersion
=0x00090001<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> dwPDUNumber =120<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> dwHeaderSize =32<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> dwFixedSize =0<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> dwVariableSize
=0|<LVL::Special><MASK::0200><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 11:34:45.036 CiscoTSP001.tsp|<--Heartbeat::Trace
|<LVL::Entry_exit><MASK::0200><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 11:34:45.036 CiscoTSP001.tsp|-->Heartbeat::Trace
|<LVL::Entry_exit><MASK::0200><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 11:34:45.036 CiscoTSP001.tsp|
Heartbeat::Trace <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> dummyHeader.dwLen =24<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> dummyHeader.dwType =0<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> dwMagicCookie
=0xFFFFDDDD<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> dwProtocolVersion
=0x00090001<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> dwPDUNumber =120<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> dwHeaderSize =32<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> dwFixedSize =0<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> dwVariableSize
=0|<LVL::Special><MASK::0200><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 11:34:45.036 CiscoTSP001.tsp|<--Heartbeat::Trace
|<LVL::Entry_exit><MASK::0200><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 11:34:45.036 CiscoTSP001.tsp|
SendMessage() sent message number 0x00000078, sequence number 0x00000000, 32 bytes|<LVL::Detailed><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>09/18/2008 11:34:45.036 CiscoTSP001.tsp|<--SendMessage()
|<LVL::Entry_exit><MASK::0001><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'>Matthew Loraditch</span></b><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:black'><br>
10944 Beaver Dam Road, Suite A<br>
Hunt Valley, Maryland 21030 <br>
<a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com"><span style='color:
black'>www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span
style='color:black'>support@heliontechnologies.com</span></a> for fast
assistance!</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan Ratliff
[mailto:rratliff@cisco.com] <br>
<b>Sent:</b> Thursday, September 18, 2008 11:21 AM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Cc:</b> cisco-voip@puck-nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cisco TSP not showing any lines<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>How about opening up the trace file and looking for obvious
errors (keywords "error", "fail", etc)?<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>If you find something odd let us know.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:9.0pt;
font-family:"Helvetica","sans-serif"'>-Ryan</span><o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On Sep 18, 2008, at 10:19 AM, Matthew Loraditch wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Ok
did that and still no dice, Lots of more detailed debugs now, if I send the
debugs to TAC, will they help, I Just want to be able to see the lines as I am
pretty sure what we need will work if I can do that. I don’t care about
actually being able to manipulate the phone or using outlook click to call</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Matthew
Loraditch</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'><br>
10944 Beaver Dam Road, Suite A<br>
Hunt Valley, Maryland 21030 <br>
<a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com"><span style='color:
black'>www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span
style='color:black'>support@heliontechnologies.com</span></a> for fast
assistance!</span><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [<a
href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Thursday, September 18, 2008 10:09 AM<br>
<b>To:</b> Ryan Ratliff<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco TSP not showing any lines</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Did
reboot after install, did not reboot after changing settings, so trying that
now, also have enabled detailed traces on the tsp</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:black'>Matthew
Loraditch</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:black'><br>
10944 Beaver Dam Road, Suite A<br>
Hunt Valley, Maryland 21030 <br>
<a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com"><span style='color:
black'>www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span
style='color:black'>support@heliontechnologies.com</span></a> for fast
assistance!</span><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan Ratliff [<a
href="mailto:rratliff@cisco.com">mailto:rratliff@cisco.com</a>] <br>
<b>Sent:</b> Thursday, September 18, 2008 10:07 AM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck-nether.net">cisco-voip@puck-nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Cisco TSP not showing any lines</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Have
you looked at the TSP logs on the PC? Make sure you reboot after install
and after configuring the TSP settings.<o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:9.0pt;font-family:"Helvetica","sans-serif"'>-Ryan</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On
Sep 18, 2008, at 10:03 AM, Matthew Loraditch wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We
just upgraded to 6.1.2. I have updated the TSP on my user’s machines but I
can’t get TSP to show any lines, I have the user account associated with the
phone, and they are in the Standard CCM End Users and Standard CTI Enabled
Groups, I also added them to Standard CTI allow control of all devices for
testing yet the lines still will not enumerate when I go to call contact in
outlook or in another piece of software we use that monitors caller id for
integration with our Client Database. TAC doesn’t support the outlook
integration and I’m not sure how I can get this figured out, does anyone have
any ideas of how to fix or how to word to TAC to get them to help. <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks
again!<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif"'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='color:black'>Matthew Loraditch</span></b><span style='color:black'><br>
10944 Beaver Dam Road, Suite A<br>
Hunt Valley, Maryland 21030 <br>
<a href="mailto:support@heliontechnologies.com"><span style='color:black'>support@heliontechnologies.com</span></a><br>
(p) (410) 252-8830<br>
(F) (443) 541-1593<br>
<br>
Visit us at <a href="http://www.heliontechnologies.com"><span style='color:
black'>www.heliontechnologies.com</span></a> <br>
Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span
style='color:black'>support@heliontechnologies.com</span></a> for fast
assistance!</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>_______________________________________________<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>cisco-voip
mailing list<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
</div>
<div>
<p class=MsoNormal>_______________________________________________<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>cisco-voip mailing list<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</div>
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