<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Have you looked at the TSP logs on the PC? Make sure you reboot after install and after configuring the TSP settings.<div><br><div> <p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="3" style="font: 12.0px Helvetica">-Ryan</font></p> </div><br><div><div>On Sep 18, 2008, at 10:03 AM, Matthew Loraditch wrote:</div><br class="Apple-interchange-newline"> <div class="Section1"><p class="MsoNormal">We just upgraded to 6.1.2. I have updated the TSP on my user’s machines but I can’t get TSP to show any lines, I have the user account associated with the phone, and they are in the Standard CCM End Users and Standard CTI Enabled Groups, I also added them to Standard CTI allow control of all devices for testing yet the lines still will not enumerate when I go to call contact in outlook or in another piece of software we use that monitors caller id for integration with our Client Database. TAC doesn’t support the outlook integration and I’m not sure how I can get this figured out, does anyone have any ideas of how to fix or how to word to TAC to get them to help. <o:p></o:p></p><p class="MsoNormal">Thanks again!<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p><p class="MsoNormal"><b><span style="color:black">Matthew Loraditch</span></b><span style="color:black"><br> 10944 Beaver Dam Road, Suite A<br> Hunt Valley, Maryland 21030 <br> <a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a><br> (p) (410) 252-8830<br> (F) (443) 541-1593<br> <br> Visit us at <a href="http://www.heliontechnologies.com"><span style="color: black">www.heliontechnologies.com</span></a> <br> Support Issue? Email <a href="mailto:support@heliontechnologies.com"><span style="color:black">support@heliontechnologies.com</span></a> for fast assistance!</span><o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p> </div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">cisco-voip mailing list</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></div> </div><br></div></body></html>