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For internal masking you could set up a translation pattern that will set the calling number to the helpdesk main number, and have them invoke it by dialing some prefix.<div><br></div><div>For example your internal extensions are all 4 digits.</div><div>Your helpdesk main number is dn 5555.</div><div>You set up a translation pattern of *.XXXX, discard pre-dot, and set calling party number to 5555.</div><div>Now your helpdesk staff just prefix the internal number with * and it will mask their calling number.</div><div><br><div> <p style="margin: 0.0px 0.0px 0.0px 0.0px"><font face="Helvetica" size="3" style="font: 12.0px Helvetica">-Ryan</font></p> </div><br><div><div>On Sep 18, 2008, at 9:05 AM, Abdulgani Jan ((South of Tyne and Wear)) wrote:</div><br class="Apple-interchange-newline"> <div class="Section1"><p class="MsoNormal">Hello we are using CCM 4.2 and i have been asked to provide an internal number masking facility for the Helpdesk staff because they are getting call back etc straight to their lines. Externally it works a treat with the number masking option. Im sure there are people out there who have the same problem in hiding numbers internally. Is there any way of doing it without a VB script or do i have to create a CSS/partition just for them?<o:p></o:p></p><p class="MsoNormal">I hope one of you egg spurts can help <span style="font-family:Wingdings">J</span><o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal" style="mso-margin-top-alt:5.0pt;margin-right:0cm;margin-bottom: 0cm;margin-left:36.0pt;margin-bottom:.0001pt"><span style="font-size:10.0pt; font-family:"Arial","sans-serif";color:black">Jan Abdulgani<o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:5.0pt;margin-right:0cm;margin-bottom: 0cm;margin-left:36.0pt;margin-bottom:.0001pt"><b><span style="font-size:12.0pt; font-family:"Times New Roman","serif";color:black">Telecoms Officer</span></b><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:5.0pt;margin-right:0cm;margin-bottom: 0cm;margin-left:36.0pt;margin-bottom:.0001pt"><span style="font-size:12.0pt; font-family:"Times New Roman","serif""> <o:p></o:p></span></p><p class="MsoNormal" style="margin-left:36.0pt"><b><span style="font-size:10.0pt; font-family:"Arial","sans-serif";color:#FF9900">Telecoms Support Service</span></b><o:p></o:p></p><p class="MsoNormal" style="mso-margin-top-alt:5.0pt;margin-right:0cm;margin-bottom: 0cm;margin-left:36.0pt;margin-bottom:.0001pt"><span style="font-size:10.0pt; font-family:"Arial","sans-serif";color:black">NHS South of Tyne & Wear</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:5.0pt;margin-right:0cm;margin-bottom: 0cm;margin-left:36.0pt;margin-bottom:.0001pt"><span style="font-size:12.0pt; font-family:"Times New Roman","serif""> <o:p></o:p></span></p><p class="MsoNormal" style="mso-margin-top-alt:5.0pt;margin-right:0cm;margin-bottom: 0cm;margin-left:36.0pt;margin-bottom:.0001pt"><span style="font-size:10.0pt; font-family:"Arial","sans-serif";color:black">based at</span><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p></o:p></span></p><p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt; font-family:"Arial","sans-serif";color:black">South Tyneside Primary Care Trust</span><o:p></o:p></p><p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt; font-family:"Arial","sans-serif";color:black">Clarendon</span><span style="color:black"><br> </span><span style="font-size:10.0pt;font-family:"Arial","sans-serif"; color:black">Windmill Way</span><o:p></o:p></p><p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt; font-family:"Arial","sans-serif";color:black">Hebburn</span><o:p></o:p></p><p class="MsoNormal" style="margin-left:36.0pt"><span style="font-size:10.0pt; font-family:"Arial","sans-serif";color:black">Tyne and Wear</span><span style="color:black"><br> </span><span style="font-size:10.0pt;font-family:"Arial","sans-serif"; color:black">NE31 1AT<o:p></o:p></span></p><p class="MsoNormal" style="margin-left:36.0pt"><b><span style="font-size:10.0pt; font-family:"Arial","sans-serif";color:black">Tel</span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">: 0191 2831120<o:p></o:p></span></p><p class="MsoNormal" style="margin-left:36.0pt"><b><span style="font-size:10.0pt; font-family:"Arial","sans-serif";color:black">Fax</span></b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">: 0191 2831097<br> <b>Email</b>: </span><span style="font-size:10.0pt;font-family:"Arial","sans-serif"; color:navy"><a href="mailto:jan.abdulgani@sotw.nhs.uk">jan.abdulgani@sotw.nhs.uk</a></span><o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p> </div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">cisco-voip mailing list</div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></div> </div><br></div></body></html>