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<p class=MsoNormal><code><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Did a upgrade to 4.2.1 and thought this bug had been long fixed
from 4.0(x) days, no dns issues nslookup works great forward and backward
-jason<o:p></o:p></span></code></p>
<p class=MsoNormal><code><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></code></p>
<p class=MsoNormal><code><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I wonder if Unity 5x or 7.0(2) has this fixed, is there a bug id
? <o:p></o:p></span></code></p>
<p class=MsoNormal><code><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></code></p>
<p class=MsoNormal><code><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tried to open <a href="http://serverdnsname/web/sa">http://serverdnsname/web/sa</a>
using my Favorites in IE7.<o:p></o:p></span></code></p>
<p class=MsoNormal><code><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></code></p>
<p class=MsoNormal><code><span style='font-size:10.0pt'>Missing live session
flag.</span></code><span style='font-size:10.0pt;font-family:"Courier New"'><br>
<code>For some reason, /web/global.asa did not fire.</code><br>
<code>Check that this file is present.</code><br>
<code>This problem could also be related to DNS issues.</code><br>
<code>Cannot continue.</code></span><span style='font-size:10.0pt;font-family:
"Arial","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'><a
href="http://www.cisco.com/US/products/sw/voicesw/ps2237/products_tech_note09186a00801ba0ef.shtml#asa">http://www.cisco.com//US/products/sw/voicesw/ps2237/products_tech_note09186a00801ba0ef.shtml#asa</a><o:p></o:p></span></p>
<h3><a name=asa>/web/global.asa did not fire Error</a><o:p></o:p></h3>
<p><span style='color:black'>When you log into Cisco Unity server through the
SA web, you receive this error:<o:p></o:p></span></p>
<pre><span style='color:black'>Missing live session flag.<o:p></o:p></span></pre><pre><span
style='color:black'>For some reason, /web/global.asa did not fire<o:p></o:p></span></pre><pre><span
style='color:black'>Check that this file is present.<o:p></o:p></span></pre><pre><span
style='color:black'>This problem could also be related to DNS issues.<o:p></o:p></span></pre><pre><span
style='color:black'>Cannot continue.<o:p></o:p></span></pre>
<p><span style='color:black'>This issue typically happens when you have a
Domain Name System (DNS) or network issue. If the system cannot resolve the
name, it fails. When you use the IP address, as long as the destination is up
and reachable, it works.<o:p></o:p></span></p>
<p><span style='color:black'>In order to resolve this issue, perform these
tasks:<o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Make sure that the
HOSTS and LMHOSTS files are properly updated in the cluster, or you can have a
DNS server configured with the hostname and IP address of the server so that
the server name is resolved properly. Refer to <a
href="http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801a4234.shtml">Basic
DNS Troubleshooting for Cisco Unity Servers</a> for more information.<o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Check that cookies are
enabled per session in the Intranet security options.<o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Make sure that you do
not try to launch the SA web page from your favorites; enter the web address
directly or delete your cookies and test again.<o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Check if you have the
correct configuration for your browser as mentioned in the <a
href="http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801ba0ef.shtml#browser_config">Browser
Configuration</a> section of this document.<o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Log on with a
different account, such as the Unity Install account, or use the <a
href="http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801ba0ef.shtml#vvv">GrantUnityAccess
tool</a> to access the SAWeb.<o:p></o:p></span></p>
<h3>/web/global.asa did not fire Error<o:p></o:p></h3>
<p><span style='color:black'>When you log into Cisco Unity server through the
SA web, you receive this error:<o:p></o:p></span></p>
<pre><span style='color:black'>Missing live session flag.<o:p></o:p></span></pre><pre><span
style='color:black'>For some reason, /web/global.asa did not fire<o:p></o:p></span></pre><pre><span
style='color:black'>Check that this file is present.<o:p></o:p></span></pre><pre><span
style='color:black'>This problem could also be related to DNS issues.<o:p></o:p></span></pre><pre><span
style='color:black'>Cannot continue.<o:p></o:p></span></pre>
<p><span style='color:black'>This issue typically happens when you have a
Domain Name System (DNS) or network issue. If the system cannot resolve the
name, it fails. When you use the IP address, as long as the destination is up
and reachable, it works.<o:p></o:p></span></p>
<p><span style='color:black'>In order to resolve this issue, perform these
tasks:<o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Make sure that the
HOSTS and LMHOSTS files are properly updated in the cluster, or you can have a
DNS server configured with the hostname and IP address of the server so that
the server name is resolved properly. Refer to <a
href="http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801a4234.shtml">Basic
DNS Troubleshooting for Cisco Unity Servers</a> for more information.<o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Check that cookies are
enabled per session in the Intranet security options.<o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Make sure that you do
not try to launch the SA web page from your favorites; enter the web address
directly or delete your cookies and test again.<o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Check if you have the
correct configuration for your browser as mentioned in the <a
href="http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801ba0ef.shtml#browser_config">Browser
Configuration</a> section of this document.<o:p></o:p></span></p>
<p style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span
style='color:black'><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='color:black'>Log on with a
different account, such as the Unity Install account, or use the <a
href="http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801ba0ef.shtml#vvv">GrantUnityAccess
tool</a> to access the SAWeb.<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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