<div dir="ltr">Thanks Andrew. The call handler seems to be constructed fine, I now
believe the issue is between the handoff from CCM and Unity.<br><br>The phone line comes in POTS on a 2801, and under the interface port it says "connection plar 4074". <br>
I have another line on the same box that goes to a diff directory
handler, and it has "connection plar 2002", and that one works fine.<br><br>The
2nd one only rings one phone, and in Unity, that directory handler has
an extension of 2002, so I can see the handoff would be pretty clean.<br>
<br>The first one must ring 3 phones, thus in CCM there is a line group
defining these 3 phones. So somehow, when a call comes in the 2801, we
are handing it to the plar, ringing the 3 phones, instead of hitting
the Unity greeting. Of course, we only want to hit the Unity greeting
between 5PM and 7AM, the rest of the time, we want to ring those 3
phones.<br>
<br>Is that kind of clear?? How would I get this setup properly??<br><br>Thanks for any help!<span id="q_11c9b0a9011c1585_1" class="WQ9l9c"></span><br><br><div class="gmail_quote">On Thu, Sep 25, 2008 at 12:15 PM, Andrew Zerger <span dir="ltr"><<a href="mailto:azerger@gunnison.com">azerger@gunnison.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Check the greetings section of the Unity SA for that call handler, there is an option for "Ring recipient" or "Play greeting" ..<br>
also under Call Transfer in the SA there will be some transfer options (supervised/unsupervised, I like unsupervised, but<br>
I have no need for Unity to recover from a bad transfer at this point)<br>
<br>
There is also a chance, if your Unity is anything like mine, (old, piecemeal, probably the result of multiple administrators) that<br>
random database problems have corrupted the call handler and the best way to deal with the problem is nullify the old one<br>
and make a new one in its place.<br>
<br>
Also routing rules, check to see if there are any that pertain to the DID in question.<br>
<br>
I hope I could help, I just do this to try to expand my experiences, I'm no certified expert, just a guy with a fun job.<br>
</blockquote></div><br></div>