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<DIV dir=ltr align=left><SPAN class=912514713-07102008><FONT face=Arial
color=#0000ff size=2>Not sure what version of CUCM you are running but search
CCO for "call detail record definition" and find the one for your
version.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=912514713-07102008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=912514713-07102008><FONT face=Arial
color=#0000ff size=2>4.1 - <A
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cdr_defs/4_x/cdr413.html">http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/cdr_defs/4_x/cdr413.html</A></FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=912514713-07102008><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=912514713-07102008><FONT face=Arial
color=#0000ff size=2>Each leg of a call will have its own CDR. What kind
of analysis you get is all about how smart your software is. You can
follow a pstn call leg through all of the other devices it gets connected to and
deduce what happened to the call that way. If you see the caller get
connected to a voicemail port then you can assume they got into voicemail
(somehow). The disconnect reason will be in there and will
tell you if somebody answered and hung up (call connected to IP phone and IP
phone terminated with normal call clearing). I'm not sure about the
hold thing, though you could probably get it from CMR records (look for a device
receiving but not sending).</FONT></SPAN></DIV>
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<P><FONT size=2>-Ryan </FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Matthew J.
Hughes<BR><B>Sent:</B> Monday, October 06, 2008 7:03 PM<BR><B>To:</B>
cisco-voip@puck-nether.net<BR><B>Subject:</B> [cisco-voip] Call
Details<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr>What kind of CDRs details are available, for instance can i find
out the length of time users where on hold, or who was put on hold or if someone
called and hung up, or if they were sent to voicemail? These seem out of the
scope of what my CDR software can give me.<BR></DIV></BODY></HTML>