<div dir="ltr">I generated a user import file from the BAT excel template thing, and it worked with that.<br> <br>After adding/removing fields in my file trying various things, I instead renamed the column headers using all caps since that was now the only difference now between my custom file and the generated one.. and it worked. So I went back and removed the extra fields I didnt need and just left what I started with (except in caps), and it worked. I move the capitalized headers in the users over to my phones/users import file and that worked also (despite having mixed case in the device field headers). So I think one of those headers in the user section needs to be capitalized for some unknown reason.<br>
<br>Anyway.. i got it working. just a little puzzled, but that isn't anything new :)<br><br><div class="gmail_quote">On Wed, Oct 8, 2008 at 2:01 PM, James Buchanan <span dir="ltr"><<a href="mailto:jbuchanan@ctiusa.com">jbuchanan@ctiusa.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US">
<div>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);">Try not setting the primary extension.The primary extension
field does not work until you associate a device.</span></p>
<p><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p></div></div></blockquote></div><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>
</div>