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<p class=MsoNormal>We have a customer that is complaining about static on their
IVR system. They are currently running IPCCX 3.5(4). The interesting thing is
that you only hear static after entering the first digit in a get CED step and
static continues until the full extension is punched in. I don’t hear any
static or clipping when the prompts are playing and QoS has been properly
setup. I know you typically hear some noise in the background when ipccx is
processing steps but the static is extremely loud. It seems to be amplified at
their branch sites which are G729 and being transcoded to G711. My guess is it’s
not an issue with IPCCX but possibly the transcoder is amplifying this noise.
Any ideas?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
<p class=MsoNormal>Matt <o:p></o:p></p>
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