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<DIV dir=ltr align=left><SPAN class=996215015-13102008><FONT face=Arial
color=#0000ff size=2>It was just filed this morning so may take a bit to show up
on cisco.com.</FONT></SPAN></DIV>
<DIV> </DIV><!-- Converted from text/plain format -->
<P><FONT size=2>-Ryan </FONT></P>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Scott Voll [mailto:svoll.voip@gmail.com]
<BR><B>Sent:</B> Monday, October 13, 2008 11:26 AM<BR><B>To:</B> Ryan
Ratliff<BR><B>Cc:</B> Nick Thompson; James Buchanan; Dave_Landsiedel@bobcat.com;
cisco voip<BR><B>Subject:</B> Re: [cisco-voip] What would cause DTMF not to go
through<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr>
<DIV>Ryan--</DIV>
<DIV> </DIV>
<DIV>Is this an internal only Bug?</DIV>
<DIV> </DIV>
<DIV>I'm getting:</DIV>
<DIV> </DIV>
<H6 class=alt-2>CSCsv04751 Bug Details </H6>
<DIV>
<TABLE cellSpacing=2 cellPadding=5 width="100%" border=0>
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<TR>
<TD
style="PADDING-RIGHT: 8px; PADDING-LEFT: 8px; FONT-SIZE: 88%; PADDING-BOTTOM: 8px; PADDING-TOP: 8px"><FONT
color=#ff0000>The bug ID CSCsv04751 does not exist. Please verify the bug
ID and try again. If you feel you reached this message in error, please
send us feedback including the bug ID in question. (Click the feedback
link in the upper right corner of this page).
</FONT><BR><BR></TD></TR></TBODY></TABLE></DIV>
<DIV>So do we know when a new Firmware will be out? Or a work around for
now? Can they use speaker phone and it work? </DIV>
<DIV> </DIV>
<DIV>Thanks</DIV>
<DIV> </DIV>
<DIV>Scott<BR><BR> </DIV>
<DIV class=gmail_quote>On Mon, Oct 13, 2008 at 7:03 AM, Ryan Ratliff <SPAN
dir=ltr><<A
href="mailto:rratliff@cisco.com">rratliff@cisco.com</A>></SPAN> wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<DIV lang=EN-US link="blue" vlink="purple">
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff size=2>CSCsv04751
was filed by one of the CME guys to track this. It looks like the
phones are sending the dtmf digits in-band as well as out of band and this is
what causes the double keypresses. It also appears this behavior
changes depending on if you are using the handset/headset/speakerphone.
</FONT></SPAN></DIV>
<DIV> </DIV>
<P><FONT size=2>-Ryan </FONT></P>
<DIV> </DIV><BR>
<DIV lang=en-us dir=ltr align=left>
<HR>
<FONT face=Tahoma size=2><B>From:</B> <A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of </B>Ryan
Ratliff<BR><B>Sent:</B> Monday, October 13, 2008 9:51 AM<BR><B>To:</B> 'Nick
Thompson'; 'Scott Voll'; 'James Buchanan'
<DIV>
<DIV></DIV>
<DIV class=Wj3C7c><BR><B>Cc:</B> <A href="mailto:Dave_Landsiedel@bobcat.com"
target=_blank>Dave_Landsiedel@bobcat.com</A>; 'cisco voip'<BR><B>Subject:</B>
Re: [cisco-voip] What would cause DTMF not to go
through<BR></DIV></DIV></FONT><BR></DIV>
<DIV>
<DIV></DIV>
<DIV class=Wj3C7c>
<DIV></DIV>
<DIV dir=ltr align=left><SPAN><FONT face=Arial color=#0000ff size=2>I was
doing some work on this Friday and there is definitely some noise generated
in-band by sccp phones on 8.4(1). If you take a packet capture and
listen to the audio it sounds like a "blurp" sound (very technical, I know)
every time you press a dtmf digit. I think what is happening is
that this combined with the in-band dtmf generated by the gateway (dtmf should
be out of band from phone to cucm to the gateway) can cause all kinds of wierd
problems on the receiving end. </FONT></SPAN></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
<DIV><FONT face=Arial color=#0000ff size=2><SPAN>I'm digging now to see if
there's a bug already opened. If not there will be one by the end of the
day.</SPAN></FONT></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
<P><FONT size=2>-Ryan </FONT></P>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV><BR>
<DIV lang=en-us dir=ltr align=left>
<HR>
<FONT face=Tahoma size=2><B>From:</B> <A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of </B>Nick
Thompson<BR><B>Sent:</B> Sunday, October 12, 2008 10:15 PM<BR><B>To:</B> Scott
Voll; James Buchanan<BR><B>Cc:</B> <A href="mailto:Dave_Landsiedel@bobcat.com"
target=_blank>Dave_Landsiedel@bobcat.com</A>; cisco voip<BR><B>Subject:</B>
Re: [cisco-voip] What would cause DTMF not to go through<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">I am also running into some
DTMF issues at an installation I am currently doing utilizing 7962s on the
latest firmware (SCCP42.8-4-1SR1S) as well as 7942s on firmware
SCCP42.8-4-1SR1S. However, I am using MGCP on my gateways. I've
got various users running into issues with unrecognized digits, multiple digit
presses, among other things. I'm actually glad to see a few others are
having this issue as the reports at this install have been popping up a little
more often.</SPAN></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">Has anybody tried a downgrade
of the phone firmware?</SPAN></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">Thanks.</SPAN></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<P><SPAN style="FONT-SIZE: 10.5pt; COLOR: #1f497d; FONT-FAMILY: Consolas">Nick
Thompson</SPAN></P>
<P><SPAN
style="FONT-SIZE: 10.5pt; COLOR: #1f497d; FONT-FAMILY: Consolas">Senior
Network Engineer</SPAN></P>
<P><SPAN
style="FONT-SIZE: 10.5pt; COLOR: #1f497d; FONT-FAMILY: Consolas">Corporate
Technologies, LLC</SPAN></P>
<P><SPAN
style="FONT-SIZE: 10.5pt; COLOR: #1f497d; FONT-FAMILY: Consolas">E-Mail: <A
href="mailto:nick.thompson@gocorptech.com" target=_blank><SPAN
style="COLOR: blue">nick.thompson@gocorptech.com</SPAN></A></SPAN></P>
<P><SPAN style="FONT-SIZE: 10.5pt; COLOR: #1f497d; FONT-FAMILY: Consolas"><A
href="http://www.gocorptech.com/" target=_blank><SPAN
style="COLOR: blue">http://www.gocorptech.com/</SPAN></A></SPAN></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P><B><SPAN style="FONT-SIZE: 10pt">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt"> <A href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of
</B>Scott Voll<BR><B>Sent:</B> Thursday, October 09, 2008 3:25
PM<BR><B>To:</B> James Buchanan<BR><B>Cc:</B> <A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>; <A
href="mailto:Dave_Landsiedel@bobcat.com"
target=_blank>Dave_Landsiedel@bobcat.com</A>; cisco voip<BR><B>Subject:</B>
Re: [cisco-voip] What would cause DTMF not to go through</SPAN></P></DIV>
<P> </P>
<DIV>
<DIV>
<P>more wide spread. They are G711, but thus far it's just one location
(multiple users) but they are the only ones that are using 7962 phones and
firmware <A href="http://8.4.1./" target=_blank>8.4.1.</A> Also. I
see a bunch of bugs for DTMF but they are all related to SIP / CTI but these
users are not using either of those.</P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P>Any more ideas?</P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P style="MARGIN-BOTTOM: 12pt">Scott</P></DIV>
<DIV>
<P>On Tue, Oct 7, 2008 at 12:05 PM, James Buchanan <<A
href="mailto:jbuchanan@ctiusa.com" target=_blank>jbuchanan@ctiusa.com</A>>
wrote:</P>
<DIV>
<DIV>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">The rtp-nte is used typically
for SIP trunks. H245-alphanumeric is what you would typically use. Have you
determined this to be for one specific user or is it more
widespread?</SPAN></P>
<P><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P><B><SPAN style="FONT-SIZE: 10pt">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt"> <A href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A> [mailto:<A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>] <B>On Behalf Of
</B>Scott Voll<BR><B>Sent:</B> Tuesday, October 07, 2008 2:01 PM<BR><B>To:</B>
<A href="mailto:Dave_Landsiedel@bobcat.com"
target=_blank>Dave_Landsiedel@bobcat.com</A><BR><B>Cc:</B> <A
href="mailto:cisco-voip-bounces@puck.nether.net"
target=_blank>cisco-voip-bounces@puck.nether.net</A>; cisco
voip<BR><B>Subject:</B> Re: [cisco-voip] What would cause DTMF not to go
through</SPAN></P></DIV>
<DIV>
<DIV>
<P> </P>
<DIV>
<DIV>
<P>H323</P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P>What's the difference between </P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P> dtmf-relay h245-alphanumeric</P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P>and </P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P>dtmf-relay rtp-nte h245-alphanumeric </P></DIV>
<DIV>
<P>??</P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P>CMM blade with IOS 12.4(15)T4</P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P>Thanks</P></DIV>
<DIV>
<P> </P></DIV>
<DIV>
<P style="MARGIN-BOTTOM: 12pt">Scott</P></DIV>
<DIV>
<P>On Tue, Oct 7, 2008 at 11:09 AM, <<A
href="mailto:Dave_Landsiedel@bobcat.com"
target=_blank>Dave_Landsiedel@bobcat.com</A>> wrote:</P>
<P><BR><SPAN style="FONT-SIZE: 10pt">If using dial peer voice voip via a H323
gateway make sure you have the following line in that dial peer.</SPAN>
<BR><BR><SPAN style="FONT-SIZE: 10pt"> dtmf-relay rtp-nte
h245-alphanumeric</SPAN> <BR><SPAN
style="FONT-SIZE: 10pt"> <BR></SPAN><SPAN
style="COLOR: #004080">_________________________________</SPAN> </P></DIV>
<P> </P></DIV></DIV></DIV></DIV></DIV></DIV>
<P> </P></DIV></DIV></DIV></DIV></DIV></BLOCKQUOTE></DIV><BR></DIV></BODY></HTML>