<div dir="ltr">That's been in the back of my head as well.. CMR record for both legs don't show any packet loss but i'm not sure I can count that out for sure just because of those stats. <br><br>Agent is supposed to get back to me with more detail if he can remember it. Too bad it wasn't an ACD call, since they record those for "Quality control"<br>
<br><div class="gmail_quote">
On Tue, Oct 14, 2008 at 2:07 PM, Ryan Ratliff <span dir="ltr"><<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div>
<div dir="ltr" align="left"><span><font size="2" color="#0000ff" face="Arial">If the agent claims the call was dropped I'd ask what led
them to believe this was the case. The call would not have disappeared
from the phone since the CUCM only tore down the call in response to the user
hanging up the phone. Did the user hear something, or not hear something
(ie one-way audio) that led them to believe the call was
dropped?</font></span></div>
<div> </div>
<p><font size="2">-Ryan </font></p>
<div> </div><br>
<div dir="ltr" align="left" lang="en-us">
<hr>
<font size="2" face="Tahoma"><b>From:</b> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Ed
Leatherman<br><b>Sent:</b> Tuesday, October 14, 2008 1:44 PM<br><b>To:</b> Wes
Sisk<br><b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b> Re:
[cisco-voip] CCM/SCCP trace question<br></font><br></div><div><div></div><div>
<div></div>
<div dir="ltr">Thanks Wes, I was loading it into TranslatorX and just happened to
run into that correlation tag after the call ended.. was flagged in the tool as
an error but that makes sense why.<br><br>Attached is the trace entries starting
with the StationMediaPathEvt, which was the first entry i found after the media
transmission started. CDR indicates that the destination ended the call with
normal call clearing, so I haven't looked at the calling side (MGCP) yet.
Destination was this IP phone with handle 99933. It's a contact center phone but
the agent was on his personal (non-ACD) line.<br><br>It appears he just hung up
the phone from the SCCP messages.<br><br>
<div class="gmail_quote">On Tue, Oct 14, 2008 at 1:10 PM, Wes Sisk <span dir="ltr"><<a href="mailto:wsisk@cisco.com" target="_blank">wsisk@cisco.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div text="#000000" bgcolor="#ffffff">Hi Ed,<br><br>StationMediaPathEvent
abstractly means the phone changed the state of one of the media
channels. Options are mediapathon/off. This really only means the
phone started/stopped streaming audio.<br><br>The "err" you see only means
that line is issued at trace level "error". The part you provided is
just the "correlation tags". The intersting part of the line occurs
between the timestamp and the "|<CLID::...". A trace level being at
error level is rather insignificant. Please share a few more lines of
trace.<br><br>/wes
<div>
<div></div>
<div><br><br>On 10/14/2008 12:53 PM, Ed Leatherman wrote:
</div></div>
<blockquote type="cite">
<div>
<div></div>
<div>
<div dir="ltr">Any callmanager (5.1) trace gurus out there know what this
message means?<br><br>10/13/2008 15:38:26.105 CCM|StationInit: (0099933)
StationMediaPathEvt.<br><br>Tracing out a dropped call for our helpdesk, the
message is happening right before an OnHook event is sent from the same
phone. agent claims the call was dropped. I've been having them complain
about dropped calls lately, most turn out to be hangups from the PSTN at
least according to the PRI messages, but this one was hung by the IP
Phone.<br clear="all"><br>A little further down I get this message which looks
like an error:<br>|<CLID::OWP-PUB-Cluster><NID::<a href="http://10.192.2.13" target="_blank">10.192.2.13</a>><CT::3,100,61,1.377029211><IP::<a href="http://10.182.63.185" target="_blank">10.182.63.185</a>><DEV::SEP001BD40C1846><LVL::Error><MASK::0020><br>
<br><br>--
<br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia
University<br>Telecommunications and Network
Operations<br></div></div></div><pre><hr size="4" width="90%">
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</pre></blockquote></div></blockquote></div><br><br clear="all"><br>-- <br>Ed
Leatherman<br>Assistant Director, Voice Services<br>West Virginia
University<br>Telecommunications and Network Operations<br></div></div></div></div>
</blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br>Assistant Director, Voice Services<br>West Virginia University<br>Telecommunications and Network Operations<br>
</div>